Lufkin Deli - Food Service Rep - Part time

H-E-B; Lufkin (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

H-E-B in Texas is hiring a Food Service Representative to keep the department stocked and inviting. You will assist customers, take orders, and provide product guidance while upholding sanitation standards. Daily duties include preparing, packaging, and merchandising fresh items with attention to quality and accuracy.

You may support bakery, deli, and prepared foods areas, using product knowledge to boost department sales and ensure timely customer pickup when needed.

Qualifications

• Demonstrates excellent customer service and communication skills.
• Able to understand and explain product details clearly.
• Follows food safety and sanitation practices per policy.

Responsibilities

• Provides superior customer service to shoppers.
• Takes orders by phone or in person and answers questions.
• Prepares, packages, and merchandises fresh products.
• Slices, labels, and rotates products; maintains quality.
• Cleans display cases and maintains sanitation standards.
• Supports bakery, deli, or prepared foods as needed.

Skills

Customer Service

Communication

Reading & Writing

Planning & Organizing

Fast-paced environment

Education

HS Diploma or GED

Company Orientation completion

Food safety training

Job description

Responsibilities Job Summary: As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. Key Responsibilities & Essential Functions: Customer Service: Provides superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections Food Service / Production: Prepares, packages, and merchandises fresh product effectively Slices, packages, labels, rotates, and culls products for poor quality Assists in technical areas as needed (e.g., basic set-up and clean-up processes) Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales Food Safety: Cleans and sanitizes display cases Operates / maintains equipment properly Complies with H-E-B food safety and sanitation standards Complies with department / Store operating procedures Additional Department-Specific Responsibilities: BAKERY: Records production and shrink to aid in production planning Assists in technical areas as needed (e.g., baking, frying, and decorating) Culls bakery products for poor quality, expiration dates DELI: Takes care of service counter Customers Uses ordering system applications Uses Fresh Production Planner Performs inventory management processes (MSI, PAW) as required If applicable, ensures catering orders are prepared and ready in time for Customer pickup Performs all sanitation and maintenance tasks for Deli slicers PREPARED FOODS: Serves / packages products at customer's request Educates customers on preparation / reheating instructions of prepared foods Prepackages condiments (sauces, dressings) for prepared food items Cuts, slices, dices, chops, food in preparation for chef The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

• Required Strong customer service skills


• Required Communication and interpersonal skills


• Required Reading and writing skills


• Required Planning and organizing skills


• Required Ability to work in a fast-paced environment


• Required Education: HS Diploma or GED or equivalent


• Required Licenses/Certifications: Completion of Company Orientation


• Required Food safety and sanitation training - upon hire


• Required Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasks Work with Customers, staying attentive to their needs Perform the following, based on your Department: Bakery: Constantly reach at waist, grasp Frequently stand, walk, reach at shoulder, bend Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs** Deli: Constantly reach at waist, grasp Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5


• 5.5 hours per 8-hour day; Occasionally: 0


• 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2021