Lucrative Service Advisor — Fast-Paced Auto Care

Lithia & Driveway; Ramsey (MN); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

MINI of Ramsey, part of Lithia & Driveway, is hiring a Service Advisor to join a fast-paced, high-performance team in Ramsey, MN. Entry-level earners can expect about $70k per year, with top performers reaching up to $120k based on performance.

This role offers growth opportunities within a Fortune 200 company. You will be the liaison between customers and technicians, developing repair estimates, writing repair orders, and presenting inspection results to maximize value and customer

Qualifications

• Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting.
• A team player who prioritizes customer experience and satisfaction.
• Process driven, detail-oriented with strong accountability and a sense of urgency.
• Solid automotive service knowledge (technician background is a plus).
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations.
• Present inspection results with confidence to close work, build value, and maximize customer pay.
• Drive strong customer pay labor per RO and gross performance.
• Control timelines, approvals, and expectations.
• Maintain exceptional CSI, retention, and revenue metrics.

Skills

Customer service

Communication

Team player

Detail oriented

Accountability

Automotive knowledge

Education

High School diploma or equivalent

Job description

MINI of Ramsey, part of Lithia & Driveway, is hiring a Service Advisor to join a fast-paced, high-performance team in Ramsey, MN. Entry-level earners can expect about $70k per year, with top performers reaching up to $120k based on performance.

This role offers growth opportunities within a Fortune 200 company. You will be the liaison between customers and technicians, developing repair estimates, writing repair orders, and presenting inspection results to maximize value and customer