Lube Assistant Manager

Jiffy Lube; Marietta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Jiffy Lube is seeking a Lube Manager or Assistant Manager to lead daily operations at our Marietta, GA location. You will drive sales, manage staff, ensure quality standards and maintain equipment while upholding company values. A focus on guest satisfaction and safe, efficient service is essential.

You will hire, train and coach the team, monitor labor, and participate in safety and training programs. A strong work ethic and flexible schedule are required.

Qualifications

• 5 years management experience in hospitality or customer service retail environment.
• 2 years automotive management experience.
• 18 years of age minimum.

Responsibilities

• Oversee site operations, production, labor and profitability.
• Hire, train and coach staff to meet standards.
• Ensure safety, quality and customer service excellence.
• Manage lube supplies and equipment maintenance.
• Respond to guest concerns and drive guest satisfaction.

Skills

Management experience

Hospitality/customer service

Retail environment

Automotive management

Leadership & coaching

Education

High School Diploma or equivalent

College degree a plus

Job description

Position Purpose:Location Lube Managers and Assistant Managers are responsible for the day to dayoperations of the Lube Centers at Jiffy Lube (JLl)/CMC and are directly responsible forattaining sales/profit goals and maintaining company values, policies and culture.Management is responsible for inventory management of lube supplies/tools,administrative, operational, cleaning supplies, equipment functionality and perfonnance.They are also responsible for maintaining the Jiffy Lube (JLI) Brand Image, CustomerService, Quality Standards of their location by hiring, training, and coaching a qualitystaff using their leadership and adherence to company principles, values and policies todeliver high quality with attention to detail in an acceptable time frame. The LubeManager/ Assistant positions will respond to guest influx and move employees torelieve congested areas as well as step in to assist in any position of the lube shop.This position can receive bonus for profitability based on the company bonusprogram. Bonus payout can be reduced for damages, poor performance orattendance, receiving recent disciplinary notices and unsatisfactory mystery shopscores or site training certification completion.Reports To:Lube Manager (Corporate Operations) and Lube Assistant (Lube Manager)Major Tasks & Responsibilities:Duties include but are not limited to:Provide excellent quality and customer service at all times to ensure outstanding guest satisfaction.Manage the overall site operations, production, labor and profitability.Follow all Jiffy Lube Operations and Service Processes per Job Procedure TrainingJob Description Lube MangersFollow Safety Standards per the operations and safety manuals at all times.Ensure location compliance with company and government standards.Follow all Safety and LOTO procedures per Operations/Safety ManualPerform all roles and tasks associated with the Lube OperationManage staffing to adjust to daily business flowCall employees to communicate shift/schedule changes on inclementweather daysRespond to and resolve guest concerns and complaints expeditiouslyInterview and hire associates, discipline and document as requiredComplete administrative paperwork daily per training (HR, cash balancing,email, etc.)Comply with cash handling procedures and cash securityTrain and certify, coach and mentor associates on the Jiffy Lubeprocesses and proceduresCoach associates and provide feedback to maintain and improve operations,production, sales and qualityComplete daily, weekly and monthly administrative tasksGreet guests with a smile using their name when possibleVerify guest satisfaction using their name, lay out a blue towel and say\"Thank You, Please Come Again\" as guest is presented their vehicle beforeleaving the property.Ensure high quality results on every guest vehicleManage and order lube supplies and equipmentMaintain a clean and safe shop at all times (upper bay, lower bay, lot, etc.)Maintain all equipment and tools in good repairKeep lube supplies stocked during the dayRespond to congested areas and occasionally assist in other carwash areas/departments to relieve congested areas due to business flow fluctuations.Maintain overall site appearance/equipment (clean lot, windows, bathrooms, lobby, walls/floors/ minor painting, lawn/flower/landscape care, car wash equipment maintenance/repair, minor damage repair/replace damaged parts)Assign employees to hold a sign on the carwash property near the street to attract attention of passing vehicles on the road way that advertise hours, services, special offers/programs, other business communication, etc.Attend manager meetings/training when scheduledInform management of any issues that arise (safety, mechanical, damages, cleanliness, guest/customer service, etc.)Any other CMC job tasks or duties assigned by Corporate Management or Location ManagementJob RequirementsJob Requirements include but are not limited to:18 years of age minimum AND a Valid State Driver License (preferred) and/or a Camett's Management Company Driver License/Certification are required to be eligible to drive/move vehicles on carwash property. Non drivers will have a \"red dot\" on their name tag and are not authorized to drive/move a vehicle on the property at any time. No exceptions.Follow/comply with Mr. Clean/CMC Handbook, Policies, Procedures, Code of Conduct and Appearance/Uniform Standards IA W Orientation and TrainingAbide to and enforce the No Cell Phone in work areas policyFollow all Operational Procedures/Chemical Handling per Safety andOperations ManualMaintain good attendance/punctuality practicesAbide by the Honesty PolicyWork a 50 hour work weekAttend managers meeting when scheduledHold monthly safety/whole site training meetingsWrite and post weekly work schedules no later than Sunday before work week beginsMonitor/manage labor and business flow dailyPerform complete opening and closing, quality control and guest send-off per Owner/manager trainingComplete damage/incident reports and follow up daily till complete/resolvedRespond to, address and resolve guest complaints, issues, concerns in a professional and timely mannerProcess and send payroll per CMC training payroll ending Tuesday nightComplete and pass the Owner/Manager curriculum and be certified to perform all roles of the car wash/lube centerComplete JL Manager Curriculum in GROW and LMS to qualify for bonus payoutDeliver high level of quality assuring guest satisfactionEnergetic, sense of urgency, bounce in your stepFlexible work schedule ( days, nights, weekends, holidays)Update personal contact information when it changes (cell#, address, etc.)Strong Work EthicMinimum Qualifications:High School Diploma or equivalent, College a plus5 years management experience in hospitality or customer service retail environment2 years automotive management experience18 years of age minimumAbility to work flexible work schedule (nights, weekends, holidays)Must pass pre-employment background check