LTSS Service Coordinator (Palo Alto County, IA)

Elevance Health (Anthem); Urbandale (IA); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Elevance Health is seeking a LTSS Service Coordinator in Palo Alto County, IA. This field-based role requires traveling to client sites and coordinating with a care team to develop Person Centered Plans and integrated care strategies.

The role involves assessments, documentation of goals, and collaboration with Medical Directors, while ensuring LTSS/BH/PH needs are met in compliance with state/federal requirements.

Qualifications

• BA/BS degree required; or equivalent experience as per state requirements.
• Minimum of 2 years of experience with a social work agency or equivalent background.
• Education/experience as required by state law and contract.

Responsibilities

• Conduct face-to-face program assessments using predefined questions and motivational interviewing to evaluate LTSS/IDD/BH/PH needs.
• Identify members with potential clinical health care needs and coordinate with the interdisciplinary team as the single point of contact.
• Manage non-clinical needs of members with chronic illnesses to ensure cost-effective LTSS utilization.
• Document short and long-term service goals with the member and care team.
• Identify members who may benefit from alternative levels of service or other waivers.
• Mentor or train new staff and support process improvements as needed.
• Submit utilization/authorization requests with care plan alignment.
• Report critical incidents to state/county agencies and participate in audits.

Skills

Travel to sites

Education

BA/BS degree

Healthcare field (preferred)

Job description

LTSS Service Coordinator (Palo Alto County, IA)

Anticipated End Date: 2026-11-20

LTSS Service Coordinator

The candidate should reside in Palo Alto County, IA.

Field : This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The LTSS Service Coordinator is responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. In collaboration with the person supported, facilitates the Person Centered Planning process that documents the member's preferences, needs and self‑identified goals, including but not limited to conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan, interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan, engaging the member's circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law and contract, and federal requirements.

How you will make an Impact:

• Responsible for performing face to face program assessments (using various tools with pre‑defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual's waiver (such as LTSS/IDD), and BH or PH needs.
• Uses tools and pre‑defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high‑risk complications, addresses gaps in care) and coordinates those member's cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support.
• Manages non‑clinical needs of members with chronic illnesses, co‑morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long‑term services and supports.
• At the direction of the member, documents their short and long‑term service and support goals in collaboration with the member's chosen care team that may include, caregivers, family, natural supports, service providers, and physicians.
• Identifies members that would benefit from an alternative level of service or other waiver programs.
• May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives.
• Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual's care plan.
• Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
• Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits.

Minimum Requirements:

• BA/BS degree.
• Minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.
• Specific education, years, and type of experience may be required based upon state law and contract requirements.

Preferred Skills, Capabilities and Experiences:

• BA/BS degree field of study in health care related field preferred.
• Travels to worksite and other locations as necessary.

Job Level: Non-Management Non-Exempt

Job Family: MED > Medical Ops & Support (Non-Licensed)

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and dr