LTSS Service Coordinator (Henry County, Randolph County, Wayne County)

Elevance Health (Anthem); Indianapolis (IN); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Elevance Health is seeking a LTSS Service Coordinator to support clients in Henry, Randolph, and Wayne counties. This field-based role requires travel to client sites, collaboration with care teams, and development of Person Centered Plans.

The position emphasizes coordinating long-term supports, managing health and social needs, and documenting goals with the member and their support network, while ensuring compliance with state and contractual requirements.

Qualifications

• BA/BS degree required.
• Minimum of 2 years of experience working with a social work agency or equivalent background.
• Education and experience may be required by state law and contract requirements.

Responsibilities

• Conduct face-to-face program assessments and document member goals using person-centered planning.
• Coordinate and manage a member's LTSS/IDD, BH or PH needs with the care team.
• Submit utilization/authorization requests and support in appeals, audits and grievances.
• Identify members who would benefit from alternative levels of service or other waiver programs.

Education

BA/BS degree

Job description

Anticipated End Date

2026-09-25

Position Title

LTSS Service Coordinator (Henry County, Randolph County, Wayne County)

Job Description

LTSS Service Coordinator

Residence Requirement

The candidate should reside in Henry County, Randolph County, and Wayne County.

Field

This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Hybrid/Virtual Work Policy

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Responsibility Overview

The LTSS Service Coordinator is responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. In collaboration with the person supported, facilitates the Person Centered Planning process that documents the member's preferences, needs and self-identified goals, including but not limited to conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan, interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan, engaging the member's circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law and contract, and federal requirements.

How you will make an Impact

Responsible for performing face to face program assessments (using various tools with pre-defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual's waiver (such as LTSS/IDD), and BH or PH needs.

Uses tools and pre-defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high-risk complications, addresses gaps in care) and coordinates those member's cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support.

Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long-term services and supports.

At the direction of the member, documents their short and long-term service and support goals in collaboration with the member's chosen care team that may include, caregivers, family, natural supports, service providers, and physicians.

Identifies members that would benefit from an alternative level of service or other waiver programs.

May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives.

Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual's care plan.

Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).

Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits.

Minimum Requirements

• BA/BS degree.
• Minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.
• Specific education, years, and type of experience may be required based upon state law and contract requirements.

Preferred Skills, Capabilities and Experiences

• BA/BS degree field of study in health care related field preferred.
• Travels to worksite and other locations as necessary.

Job Level

Non-Management Non-Exempt

Workshift

1st Shift (United States of America)

Job Family

MED > Medical Ops & Support (Non-Licensed)

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.

Our values and behaviors are