LTSS Service Care Manager - Behavioral Health

Oklahoma Complete Health; Corpus Christi (TX); Hybrid; USD 37,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401K

Stock purchase plan

Tuition reimbursement

Paid time off

Job summary

Centene Corp. in Texas seeks a Behavioral Health Case Manager to evaluate complex member needs and coordinate comprehensive care plans. The role emphasizes liaison work among members, families, physicians, and facilities, with frequent home visits and education on services and benefits.

Texas licensure (LCSW/LMHC/LMFT/LPC or RN with behavioral health experience) is required, with 2–4 years in field-based settings. Travel is required and mileage is reimbursed.

Qualifications

• Requires a Master’s degree in Mental Health or Social Work or RN with behavioral health experience.
• Licensed Behavioral Health Professional or RN as per state contract requirements: LCSW, LMFT, LMHC, LPC, or RN with behavioral health experience.

Responsibilities

• Evaluate needs of complex, high-risk members with mental/behavioral health conditions and develop care plans.
• Act as liaison between member, family, physician, and facilities.
• Perform frequent home or site visits to assess needs and coordinate resources.
• Educate members and families on preventive care, services, and treatments.
• Coordinate community resources and service authorizations for various needs.

Skills

Behavioral health case management

Liaison and advocacy

Education to families and caregivers

Education

Master's in Mental Health or Social Work

Nursing degree (RN) with behavioral health experience

Tools

MS 365 Co-Pilot

Excel

Outlook

OneNote

Word

PowerPoint

Teams

Job description

Position Purpose: Develops, assesses and coordinates holistic care management activities, with primary focus and support towards populations with significant mental/behavioral health needs, to enable quality, cost-effective healthcare outcomes. Evaluates member service needs and develops or contributes to development of care plans/service plans, and educates members, their families and caregivers on services and benefits available to meet member needs.

Key Details: Texas licensure required (LCSW, LPC, LMHC, LMFT, or RN with behavioral health/psychiatric experience). Candidates should have 5+ years of behavioral health case management and care coordination experience, preferably in community or field-based settings. Travel for member visits is required; mileage is reimbursed. Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. CST.

Service Delivery area is near Aransas Pass, TX, Corpus Christi, TX, Rockport, TX, Portland, TX, Port Lavaca, TX or Victoria, TX. Travel for member visits is required; mileage is reimbursed. Seeking candidates near the following zip codes: 78381, 78382, 78374, 78336, 77979, 77904, 77905, 77901, 78414,78415, 78401, 78402, 78404, 78410, or 78417.

• Evaluates the needs of the most complex and high-risk members with mental/behavioral health needs, and recommends a plan of care for the best outcome
• Acts as liaison and member advocate between the member/family, physician, and facilities/agencies
• Supports members with primarily mental/behavioral health needs, such as those with (or a history of) major depression, bipolar disorders, schizophrenia, borderline personality disorder, post-traumatic stress disorder, substance use disorder, self-injurious behavior, psychiatric inpatient admissions, etc.
• Performs frequent home and/or other site visits (once a month or more), to assess member needs and coordinate resources, as required
• Provides and/or facilitates education to long-term care members and their families/caregivers on topics such as preventive care, procedures, healthcare provider instructions, treatment options, referrals, prescribed medication treatment regimens, and healthcare benefits. Provides subject matter expertise and operational support for relevant mental and behavioral health-focused activities, such as the handling of crisis calls, mental health first aid training, field safety and de-escalation practices, psychotropic and other medication monitoring, etc
• Educates on and coordinates community resources, to include medical, behavioral and social services. Provides coordination of service authorization to members and care managers for various services based on service assessment and plans (e.g., meals, employment, housing, foster care, transportation, activities for daily living)
• Ensures appropriate referrals based on individual member needs and supports the identification of providers, specialists, and community resources. Ensures identified services are accessible to members
• Maintains accurate documentation and supports the integrity of care management activities in the electronic care management system. Works to ensure compliance with clinical guidelines as well as current state and federal guidelines
• Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a Master's degree in Mental Health or Social Work or Graduate from an Accredited School of Nursing and requires 2 – 4 years of related experience.

Preferred Experience

• 3+ years of direct clinical behavioral health (post-graduate) experience in case management, care coordination, treatment planning, psychological assessments, crisis intervention, and/or discharge planning
• Direct work experience as a community or Field-based Case Manager or Care Coordinator is a PLUS
• 3+ years of experience assessing the needs of ADULT members living with complex Mental Health or Serious & Persistent Mental Illness (SPMI) conditions within inpatient psychiatric hospitals or units, residential treatment centers, substance abuse rehabilitation facilities, military or veteran hospitals, or local and state MHAs
• Strong clinical documentation and problem-solving skills required
• Openness, adaptability, and flexibility for business changes are critical
• Strong communication, organizational and time management skills
• Proficient user with Microsoft Office applications (MS 365 Co-Pilot, Excel, Outlook, OneNote, Word, PowerPoint, Teams)
• Working knowledge with Medicaid, STAR Plus, Medicaid Waiver, or any state and government sponsored program guidelines is a PLUS

License/Certification

• Licensed Behavioral Health Professional or RN based on state contract requirements: LCSW, LMFT, LMHC, LPC and RN with direct Behavioral Health experience is required.

Pay Range: $27.02 - $48.55 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act