LTD Benefit Specialist; Shelton

Communicorp Inc; Smyrna (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

Aflac is seeking a LTD Benefit Specialist to work remotely within the continental US. The role emphasizes accurate financial calculations, policy interpretation, and clear communication with case managers and policyholders.

The ideal candidate has strong math aptitude, proficiency in Microsoft Office and Excel, and experience in group disability or related fields. This position supports credentialed benefits processing and customer service excellence.

Qualifications

• Strong math aptitude is required.
• Proficient in Microsoft Office with strong Excel skills.
• Highly developed written and verbal communication skills.

Responsibilities

• Calculates pre-disability earnings, COLAs, deductions, offsets, overpayments and related financial work per policy.
• Reviews key benefit components in claims payment systems for accuracy.
• Communicates financial aspects of claims to Case Managers and policyholders.

Skills

Math aptitude

Microsoft Office

Excel

Teamwork

Analytical skills

Communication skills

Customer service

Education

High School Diploma

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office

Excel

Job description

Position: LTD Benefit Specialist (Shelton, CT, US, 6484) Salary Range: $60,000-$80,000 Job Posting End Date: October 8, 2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way . Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac?

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Strong math aptitude required
• Proficient in Microsoft office products with strong Excel skills
• Strong teamwork skills
• Strong analytical skills with attention to detail
• Highly developed written and verbal communication skills
• Strong Customer orientation – focus and desire to provide excellent customer service
• Group Disability Experience, preferred Education & Experience Required
• High School Diploma
• Two to five years of work related experience Or an equivalent combination of education and experience Education & Experience Preferred
• Bachelor's Degree Business Administration or related field

Principal Duties & Responsibilities

• Calculates pre-disability earnings, COLAs, deductions, offsets, over payments, underpayments and other and ongoing financial work in accordance with the provisions in the group disability policies.
• Responsible for the application of policy provisions related to pre- and post-disability financial calculations.
• Provides an ongoing review of claimant return to work earnings calculations.
• Reviews offset coding in the claims payment system for known offsets and adjusts as necessary.
• Reviews and ensures the accuracy of the benefit components in the claims payment systems.
• Reviews documentation and coding for the disability benefit taxability, including FIT, SIT, FICA.
• Demonstrates strong communication around financial aspect of claim to be available to the Case Managers for calculation explanations.
• Makes Policyholder/ Insured calls as necessary and appropriate to obtain missing financial information
• Performs other duties as required

Total Rewards

The salary range for this job is $60,000-$80,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical,…