LTC Patient Access Manager - Northeast

ACADIA Pharmaceuticals Inc.; United States; Remote; USD 128,000 - 160,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Employee Stock Purchase Plan

Vacation + Holidays

Parental Leave

Tuition assistance

Job summary

Acadia Pharmaceuticals Inc. is seeking a Long-Term Care Patient Access Manager to support providers and facilities in navigating access for on-label therapies in long-term care settings.

You will serve as a field-based liaison, delivering guidance on access, payer requirements, and distribution processes, while partnering with hub resources and cross-functional teams to optimize patient access.

Qualifications

• Bachelor’s degree required; life sciences preferred.
• Minimum 5 years in Patient Access, Market Access, or related areas.
• Strong knowledge of Medicare Part A and Part D access is preferred.

Responsibilities

• Serve as key subject matter expert for access and reimbursement issues.
• Educate providers to navigate the access process and resolve questions.
• Collaborate with LTC facilities, pharmacies, and hub resources to ensure timely access.
• Escalate payer issues to regional account managers as needed.
• Maintain on-site presence in LTC facilities and coordinate with cross-functional teams.

Skills

5+ years in Patient Access

Cross-functional collaboration

HIPAA knowledge

Excellent communication

Travel up to 60%

Education

Bachelor’s degree required

Advanced degrees a plus

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

Seeking talent near: Philadelphia, PA; Allentown, PA; Boston, MA; Providence, RI

As aLong-Term Care Patient Access Manager (LTC PAM) at Acadia, you will play a vital, field-based role supporting healthcare providers and facilities in navigating access to our therapies for on-label use in long-term care settings. In this non-promotional position, you’ll serve as a dedicated and trusted point of contact for LTC providers, facilities, and pharmacies—delivering expert guidance on access-related questions and solutions. You’ll act as a strategic liaison between LTC stakeholders, payers, and hub resources to help ensure patients receive timely and appropriate treatment. This role offers the opportunity to make a meaningful impact in the LTC community by removing barriers to care and supporting better patient outcomes through collaboration and access expertise.

Key Responsibilities:

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers when appropriate, to navigate and clarify access process
• Proactively work with assigned LTC facilities to build and maintain company products, access related knowledge
• Work seamlessly and in coordination with Acadia customer support services, LTC pharmacies, and other field teams while supporting patient access
• Escalate local payer issues to regional account managers
• Condense complex issues into simple solutions by working with cross-functional peers to improve customer experience, educating providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
• In-service to LTC facilities on all aspects of the prescription process including but not limited to coverage pathways for Medicare Part A vs Part D, prior authorization requirements, specialty pharmacies, financial assistance programs, and patient resources
• Provide partnership with cross-functional colleagues to address individual LTC facility needs
• Drive completion, submission, and follow-through of LTC-specific forms (e.g., Treatment Forms, Service Request Forms) and related documentation
• Maintain a consistent on-site presence in LTC facilities
• Coordinate with hub resources to minimize therapy gaps
• Serve as a liaison with LTC pharmacies to coordinate dispensing, benefit investigations, and troubleshoot adjudication/distribution issues
• Track, synthesize, and communicate field insights (payer trends, workflow gaps, pharmacy issues) to inform training and distribution strategies

Education & Experience:

• Bachelor’s degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus.
• Minimum of 5 years of relevant experience in Patient Access, Market Access, Specialty Pharmacy, Nursing, or related areas, with 2+ years of experience strongly preferred in Long-Term Care.
• Strong knowledge of payer dynamics, Medicare Part A and Part D access is preferred.
• Equivalent combination of relevant education and applicable job experience may be considered.

Required Skills:

• Track record of increased responsibilities
• Strong history of cross-functional collaboration
• Demonstrated success leading without authority
• Patient-centric and service-oriented mindset
• Exemplary interpersonal skills
• High emotional intelligence and empathy
• Exceptional organizational and time management skills
• Understanding of HIPAA rules
• Strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 60% to support LTC facility engagement and pharmacy collaboration

Physical Requirements:

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.

Salary Range

$128,000—$160,000 USD

What we offer US-based Employees:

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• Employer-paid life, disability, business travel and EAP coverage
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 13 -15 paid holidays, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave benefit
• Tuition assistance

EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [e-mail] or 858-261-2923.

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.

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Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.