LPN Patient Services Coordinator

humana; Denver (CO); On-site; USD 54,000 - 73,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) retirement savings plan

Paid time off & holidays

Parental & caregiver leave

Short-term & long-term disability

Life insurance

Job summary

Humana CenterWell Home Health is seeking a Patient Services Coordinator (LPN/LVN) to manage patient scheduling, coordinate care across clinical teams, and facilitate communication between patients and the medical staff. The role emphasizes explaining medical concepts in plain language and ensuring timely patient care coordination.

The position requires an active LPN/LVN license in the practicing state and at least 1 year of Home Health experience, with benefits and a standard 40-hour workweek.

Qualifications

• Scheduling and coordinating patient visits across multiple locations.
• Understanding and explaining medical terminology to patients.

Responsibilities

• Manage schedules for patients including supervisory visits.
• Schedule discharge visits, OASIS collection, recert visits, and transfers.
• Reschedule declined or missed visits and reassign as needed.
• Prepare and edit weekly schedules for productivity and geography.
• Assist with weekly case conferences and field inquiries.

Skills

Scheduling

Care coordination

Communication

Education

LPN/LVN license

Job description

Become a part of our caring community

The Patient Services Coordinator, LPN/LVN acts as a vital link between clinical staff and patients, along with their families and caregivers. Responsible for scheduling, organizing and managing all aspects of a patient's healthcare maintenance and treatment. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

The Patient Services Coordinator, LPN/LVN acts as a vital link between clinical staff and patients, along with their families and caregivers. Responsible for scheduling, organizing and managing all aspects of a patient's healthcare maintenance and treatment. The Patient Services Coordinator, LPN/LVN specializes in explaining complex medical terminology in simple, understandable terms, helping patients grasp their medical conditions and available treatment options. By facilitating clear communication, The Patient Services Coordinator, LPN/LVN ensures that patients' concerns and questions are effectively conveyed to the medical team.

• Manage schedules for all patients, including supervisory visits.
• Schedule discharge visits, OASIS Collection, recert visits, and Transfer to Inpatient Facility (TIF) OASIS collection visits.
• Reschedule declined or missed visits and process reassigned and rescheduled visits.
• Prepare and edit weekly agent schedules, perform initial review for productivity/geographic issues, and forward for approval.
• Assist with weekly case conferences.
• Receive calls from field staff and refer clinical questions to the Branch Director as necessary.
• May perform patient visits and/or participate in on-call rotation.
• Maintain the client hospitalization log, including entering coordination notes.
• Send electronic logs to all office, field, and sales staff. This may include receiving lab reports, assessing for normality and distributing as appropriate.
• Verify visit paper notes in the scheduling console as needed.
• Run all scheduling reports, including Agent Summary Report and Missed Visits Done on Paper Report.
• Assist with the internal transfer of patients between branch offices.
• Additional duties may vary by branch census and are subject to the discretion of local leadership

Use your skills to make an impact

Required

• Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which they practice
• 1 year of Home Health experience

Preferred

• Prior packet review / QI experience
• Coding certification

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$53,800 - $72,800 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, \"Humana\") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-23-2026

About Us

About CenterWell Home Health:

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company:

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for emplo