LPN Care Manager (Hybrid Remote) (Baldwin, Mobile & Washington Counties, AL)

AltaPointe Health Systems; Mobile (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

AltaPointe Health Systems seeks a qualified care management professional to coordinate physical, behavioral, and social health services across internal and external providers. You will review charts, monitor engagement, and ensure referrals are completed while maintaining accurate documentation in the Care Manager System.

The role emphasizes risk monitoring, treatment plan updates, and delivering high-quality, compliant care within a multidisciplinary team.

Qualifications

• Bachelor’s degree in behavioral health, human services, nursing, public health, or related field is preferred.
• High School diploma or equivalent with 4 years of experience in behavioral health, care coordination, case management, or related healthcare service delivery is acceptable.

Responsibilities

• Review clinical records to assess service utilization and treatment plan compliance.
• Coordinate physical, behavioral, and social health services across internal programs and external providers.
• Follow up within 24 hours of hospital discharges to ensure continuity of care.
• Monitor client attendance at therapy, psychiatry, and medical appointments.
• Create, follow up, and close referrals in the Care Manager System.
• Monitor client risk levels and support crisis response planning.
• Assist with treatment plan implementation and updates as needs change.
• Manage assigned caseloads and participate in team discussions.
• Ensure documentation meets agency and Medicaid standards.

Skills

Behavioral health systems

EHR proficiency

Interagency coordination

Client engagement

Organizational skills

Communication skills

Interdisciplinary teamwork

Education

Bachelor’s degree in behavioral health or related field

High School diploma or equivalent with 4 years of related experience

Tools

Avatar or equivalent EHR system

Job description

Would you like to be part of a well-established healthcare organization that is genuinely making a positive impact in our communities? Become a member of our team now! This week, AltaPointe is organizing a hiring event. Explore our job opportunities at AltaPointe.org, submit your online application, and then join us for Open Interviews to meet with a recruiter in person! Experience is not required, as we have positions available at all levels.

Thursday, October 8th- 3030 Knollwood Drive in Mobile from 10 am - 2 pm

Primary Job Functions

Clinical

• Chart Review and Documentation
  • Conduct structured reviews of clinical records to assess service utilization, client engagement, and treatment plan compliance.
  • Document all findings and coordination efforts in the electronic health record using the Care Manager System.
  • Identify gaps in care, missed services, or follow-up needs and take appropriate action.
• Care Coordination
  • Coordinate physical, behavioral, and social health services across internal programs and external providers.
  • Facilitate client access to community-based services such as housing, benefits, employment supports, and substance use care.
  • Ensure referrals are generated, tracked, and closed with appropriate documentation.
• Hospital Discharge and Transition Support
  • Conduct follow-up calls within 24 hours of psychiatric or medical hospital discharges.
  • Confirm follow-up appointments are scheduled, and discharge instructions are supported and understood.
  • Notify care team members of transitions and facilitate continuity of care.
• Service Monitoring and Engagement
  • Monitor client attendance at therapy, psychiatry, and medical appointments.
  • Address patterns of disengagement, such as missed appointments, and initiate outreach or peer support referrals.
  • Review PHQ-9 and other screening tools to track clinical progress and inform care needs.
• Referral and Linkage Management
  • Create, follow up, and close referrals in the Care Manager System.
  • Communicate with service providers to confirm that referrals were completed and appointments attended.
  • Resolve barriers such as transportation, insurance, or documentation needs.
• Risk Identification and Response
  • Monitor client risk levels and report any significant changes to the treatment team.
  • Support crisis response planning by facilitating communication across care team members and community resources.
• Treatment Plan Support
  • Assist with treatment plan implementation by ensuring services align with identified goals and timelines.
  • Coordinate updates to the treatment plan as client needs or engagement levels change.
• Ongoing Caseload Management
  • Manage assigned client caseloads, respond to alerts, and complete scheduled reviews as outlined in care protocols.
  • Participate in team huddles and interdisciplinary case discussions.
• Compliance and Reporting
  • Ensure documentation meets agency, Medicaid, and CCBHC standards.
  • Maintain timely and accurate entries in line with quality assurance requirements.
• Productivity Standard
  • Care Managers are expected to review an average of 8-10 charts per day as they build familiarity with the process and complete full chart reviews.
  • Once training is completed and review skills are developed, productivity will increase to 15-20 chart reviews per day, depending on chart complexity, and new patient chart reviews.
  • Documentation of reviews must be completed daily to ensure timely follow-up and coordination of care.

Supervision and Consultation

• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance care management skills

Clinical Record Keeping

• Documents interactions with patients and chart reviews.
• Documents within Care Manager appropriate follow up and provision of linkage to services.

Courteous and respectful attitudes towards patients, visitors, and co-workers

• Treats patients with care, dignity, and compassion.
• Respects patient’s privacy and confidentiality.
• Is pleasant and cooperative with others.
• Personal values don’t inhibit ability to relate and care for others.
• Is sensitive to the patient’s needs, expectations, and individual differences.

Caseload Management

• Effectively manages caseload based on patient needs and staffs with supervisor regularly.

Administrative and Other Related Duties as Assigned

• Actively participates in Performance Improvement activities.
• Actively participates in AltaPointe committees as required.
• Follows AltaPointe policies and procedures
• Attends required in-service training and other workshops, trainings.

Minimum Qualifications

Education

Bachelor’s degree in a behavioral health, human services, nursing, public health, or related field is preferred -or- High School diploma or equivalent and 4 years of experience in behavioral health, care coordination, case management, or related healthcare service delivery.

Experience

Minimum of 2 years of experience in behavioral health, care coordination, case management, or related healthcare service delivery. Experience with high-need populations (SMI, SED, SUD) strongly preferred.

Skills and Competencies

• Strong knowledge of behavioral health systems, including mental health, substance use, and social determinants of health.
• Proficiency in navigating and documenting within electronic health records (EHR), including coordination systems like Avatar or equivalent.
• Experience with treatment planning, interagency coordination, and client engagement.
• Strong organizational and communication skills, including ability to document accurately and follow up on tasks.
• Ability to work independently and as part of an interdisciplinary team.

Other Requirements

• Valid driver’s license and reliable transportation may be required based on program location.
• Ability to pass background checks and credentialing per agency standards.