LPN Behavioral Health Centralized Intake Coordinator - Weekends 6A-6P

Ochsner Health; New Orleans (LA); On-site; USD 55,000 - 70,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a dedicated LPN to serve as a dispatcher coordinating transportation, supporting centralized psychiatric placement, and managing the bed board. The role emphasizes patient safety, multitasking, and strong communication, with 8–12 hour shifts and opportunities to cross-train across the department.

Requires LPN license in the state, 2 years of LPN experience; a bachelor’s degree can be accepted in lieu of experience.

Qualifications

• Completion of an accredited LPN program or a bachelor's degree.
• 2 years of LPN experience required; a Bachelor's degree can substitute for experience.

Responsibilities

• Coordinates transportation as a dispatcher.
• Responds to system-wide requests for psychiatric placement and submits evaluations for admission criteria.
• Provides customer service via telephone and in person to physicians, nurses, administrators, and colleagues.
• Manages fluctuating patient volume, acuity, and resource utilization.
• Communicates clinical information to referring and admitting providers and staff; assists with transfer center calls and Epic tickets.
• Facilitates telemedicine consultations between campuses and providers; ensures workflow items are completed.
• Assigns beds across campuses to ensure timely patient placement and bed availability.
• Performs other related duties as required.

Skills

Computer skills

Verbal & written communication

Customer service phone skills

Self-directed

Adaptability to change

Able to work extended shifts

Education

LPN program

Bachelor's degree accepted in lieu of experience

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job operates as a dispatcher to facilitate transportation, assists with centralized psychiatric patient placement, operates the bed board for patient placement, and assists transfer nurses with completing telemedicine calls while answering overflow phone calls. Cross-trains throughout the department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required – Completion of an accredited licensed practical nurse (LPN) program or a bachelor's degree.

Work Experience

Required - 2 years of licensed practical nurse (LPN) experience.

Bachelor's degree accepted in lieu of experience.

Certifications

Required - Current licensed practical nurse (LPN) license in the state of practice if accredited LPN program has been completed.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Excellent customer service phone skills and ability to multi-task.
• Ability to be self-directed and motivated and work with little supervision.
• Ability to demonstrate effective adaptation skills to change in systems, practices, and technology.
• Ability to work extended shifts of 8, 10, or 12 hours per day.

Job Duties

• Coordinates transportation for all transport orders through acting as a dispatcher.
• Responds to system-wide requests for acute behavioral health placement, ensures all necessary patient referral information is complete,electronically submits requests for evaluations of patient criteria to determine if admission criteria are met,organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care.
• Provides excellent customer service through telephone and personal contact with all customer groups including physicians, nurses, administrators, and colleagues.
• Accommodates fluctuating variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources.
• Communicates pertinent clinical information to referring providers, admitting providers and administrative staff and assists with answering the transfer center calls, creating tickets in Epic, and performing follow up calls for reassessment of patients.
• Facilitates time sensitive tele-medicine consultations between campuses and providers, ensuring completion of all workflow items as part of the transfer center team.
• Acts as part of the centralized placement team through assigning beds for all campuses across the system from every entry point, including controlling the bed board for community hospitals to ensure every patient receives a bed in a timely manner.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.