LP Customer Service Associate II

TJX; Brooklyn Center (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

HSA

Life insurance

Disability benefits

Paid parental leave

Paid holidays/vacation/sick

Scholarship program

Job summary

The TJ Maxx store in Brooklyn Center, MN is hiring for a Loss Prevention/Store Associate. You will deter theft, maintain front-of-store coverage, and support store teams. The role emphasizes safety, customer service, and adherence to policies while wearing a body-worn camera.

Applicants should be able to stand long periods and have 0–2 years in retail or security. Competitive pay and benefits are offered, with opportunities for advancement within TJX’s family of brands.

Qualifications

• Strong verbal and written communication and the ability to make sound decisions.
• Ability to take initiative and work well independently.
• Prioritizes and organizes workload and manages time effectively.
• Must be able to stand for long periods.
• 0–2 years of retail or security experience.

Responsibilities

• Maintain a proper and professional stance at the front of the store.
• Act as a visual deterrent to prevent loss and wear a body worn camera.
• Greet customers and direct them to management or customer service as needed.
• Observe and report suspicious behavior or incidents to LP or store management.
• Perform a closing safety sweep with a manager.
• Adhere to Company policies and document incidents in Case Management.

Skills

Verbal and written communication

Decision making

Initiative

Time management

Stamina/standing long periods

Retail or security experience

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

1300 Shingle Creek Xing

Location:

USA TJ Maxx Store 0157 Brooklyn Center MNThis position has a starting pay range of USD $15.00 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.