Low Voltage Technician

ADT; West Springfield (MA); On-site; USD 33,337 - 61,909; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Mileage reimbursement

Paid time off

Job summary

ADT is seeking detail-oriented professionals for Field Operations in West Springfield, MA, focusing on installation and support of advanced low-voltage systems. You'll ensure systems are installed correctly and optimize customer experiences through quality service.

Successful candidates should have a high school diploma, a valid driver's license, and be proficient in troubleshooting and communication. The position offers competitive pay and a range of benefits, including medical insurance and 401(k) matching.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with a clean driving record.
• Proficiency with computer hardware and software.
• Strong troubleshooting skills and customer-first attitude.

Responsibilities

• Install low-voltage wiring and mount devices.
• Perform site assessments and system testing.
• Troubleshoot technical issues and educate customers.
• Maintain a safe and clean workspace.

Skills

Problem-solving

Customer communication

Technical expertise

Time management

Education

High school diploma or equivalent

Tools

Computer hardware

Software

Network diagnostics

Job description

What you should know about our team:

Our Field Operations team is the hands‑on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.

What you will do:

You’ll play a critical role in delivering exceptional customer experiences through the installation and support of advanced low‑voltage systems (under 50V). You’ll work hands‑on in customer homes, ensuring systems are installed, tested, and configured for optimal performance and reliability. You’ll be at the forefront of building customer trust through quality workmanship, technical expertise, and clear communication. You will:

• Install low‑voltage wiring and mount devices according to site layouts and routing plans
• Perform site assessments, system testing, and verify connections including monitoring center communication
• Troubleshoot technical issues and flag defective materials or job inaccuracies that affect service quality
• Educate customers on system features, usage, and basic troubleshooting
• Maintain a safe, clean workspace and follow all safety protocols

What you need to be successful:

We’re looking for tech‑savvy, detail‑oriented professionals who enjoy working independently, solving problems, and making a direct impact on customer satisfaction.

• High school diploma or equivalent
• Valid driver’s license with a clean driving record (additional licensing may be required by location)
• Ability to work evenings, weekends, and holidays as needed
• Proficiency with computer hardware, software, and network diagnostics
• Ability to safely operate a company fleet vehicle
• Strong troubleshooting skills and customer‑first communication style
• Self‑directed with solid time management in a fast‑paced environment

What will set you apart:

• Prior field technical training is preferred.

How ADT invests in you:

Compensation: The pay range for this role is $24.20–$44.94 per hour, based on experience and qualifications.

Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Mileage reimbursement
• Short- and long-term disability, life insurance, and well‑being programs
• Paid time off
• Culture of professional development and career growth opportunities.
• Flexible work schedule to accommodate you and your customers’ needs
• Click here to view our full benefit offerings.

Why you’ll love working here:

• We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
• We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
• We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
• We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.

Los Angeles Applicants:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants:

Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.