Low Voltage Technician

Valid8 Financial, Inc.; Tucson (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Login is seeking a network/infra support specialist in Tucson, AZ to install, test, and document CAT5/6 copper and fiber cabling and to connect equipment on-site for new customers.

The role requires strong customer service, troubleshooting, and the ability to work in a 24x7 environment, including on-call duties. A willingness to lift heavy items and travel within sites is expected.

Qualifications

• Service oriented with strong attention to detail.
• Self-motivated and able to work independently and in small teams.
• Great phone answering and customer support skills; de-escalation when needed.
• Strong troubleshooting and critical thinking skills.
• Identify cabling types (CAT5/6) and fiber terminations.
• Excellent written and spoken communication skills.
• Ability to develop and follow procedures and maintain deadlines.
• Able to lift 60-75 lbs and perform physical tasks.
• On-call and escalation team readiness.
• Ability to Google issues and resolve them.

Responsibilities

• Provide infrastructure support including installation, termination, testing, labeling, and decommissioning of CAT5/6 copper and fiber cabling.
• Install/removal of cage, cabinets, ladder rack, fiber tray.
• Connect equipment onsite to activate new customers (site install).
• Perform site surveys and evaluate requirements against installations.
• Document all work for change requests and incidents; report status via email/ticketing.
• Maintain network equipment (routers, switches, firewalls, WAPs, cameras).
• Serve as primary dispatch escalation for network service tickets.
• Develop and follow an MOP and anticipate problems.
• Perform other duties to support NOC objectives.
• Provide job estimates for low voltage proposals.

Skills

Customer support

Troubleshooting

De-escalation

Documentation

Team collaboration

Physical work

On-call readiness

Network cabling

Problem solving

Communication

Job description

Login is a 20+ year established business with the energy of a startup. We provide businesses with technical solutions they need in the areas of internet access, phone service, cloud services, a safe place for data storage, video surveillance and more. We're growing - both as a business and as a team. Are you the right person to join the Login team?

Professional Certifications:

• BICSI INST1/INSTC/INSTF ( with the expectation to grow to TECH )
  
  • Or
• BICSI TECH

Skills/Abilities:

• Service oriented with a strong attention to detail
• Self-motivated and able to work independently and in small teams with the ability to adjust priorities and handle multiple projects simultaneously
• Great phone answering and customer support skills; knowing how and when to de-escalate if needed
• Strong troubleshooting and critical thinking skills
• Identify cabling types, CAT3, CAT5, CAT6, MMF, SMF, and fiber connector terminations
• Excellent written and spoken communication skills along with the ability to interact with employees, customers and vendors
• Communicate concisely and promptly with customers and team members to resolve issues
• Adaptability and willingness to perform additional duties
• Enjoys a technical challenge; as well as a curiosity that motivates you to keep on top of technical trends
• Ability to develop and follow directions/procedures, documentation, maintain deadlines/schedules, anticipate problems, and proactively take necessary action
• Comfortable and able to lift 60-75 lbs, climb ladders, work overhead, and sit for extended periods of time
• Flexibility to be on-call and part of the escalation team as needed
• Working in a 24X7 environment, being on-call and responding outside of normal business hours may be required for emergency coverage
• Maintain a clean and organized work environment
• Execute tasks in a timely and proper manner, in accordance with Service Level Agreements (SLAs) and our processes/procedures.
• Exhibit quality workmanship for all tasks and maintain work and data center space cleanliness
• Ability to Google an issue and work towards a resolution.

Duties/Responsibilities:

• Provide infrastructure support including Installation, termination, troubleshooting, testing, labeling, and decommissioning of CAT5/6 Copper and Fiber cabling (including multimode and single mode) and patch systems to defined standards.
• Installation/removal of Cage, Cabinets, Ladder Rack, Fiber Tray (installer)
• Ability to connect equipment onsite to activate new customer (site install)
• Evaluate remote customer sites against a checklist criterion to perform a site survey
• Evaluate site needs vs site requirements in advance of installation (site survey)
• Complete electronic documentation of all work completed for change requests and incidents. Report status via email and ticketing system
• Familiar with common network management and troubleshooting tools (e.g. ping, traceroute)
• Maintain proper inventory management of equipment coming in, equipment going out, asset tags, and vehicle resupply
• Monitor and execute daily operational activities needed to manage IT services and support IT infrastructure such as daily walkthrough of data center checking for failures and areas for improvement.
• Maintain network equipment including routers, switches, firewalls, wireless access points, and Cameras.
• Investigate root causes of problems, determine their appropriate workarounds or permanent solutions, document them, and communicate them to other NOC team members.
• Serve as primary dispatch escalation for network infrastructure service desk tickets.
• Develop and follow an MOP, anticipate problems and proactively take necessary action (LIST on all)
• Perform other duties or special projects as assigned in support of the NOC teams objectives.
• Ability to provide job estimates for low voltage proposals

Additional Duties/Skills (not needed but a bonus):

• Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
• Design, test, and implement network changes to support organizational projects and growth.
• Actively contribute to network design and NOC process improvements.
• Hands on technical support of routers, switches, servers and firewalls in a data center environment
• Troubleshooting and application of 2- and 3-layer technologies
• Familiarity with architectural specifications
• Familiarity with researching communication networks