Low Voltage Technician

ADT; Mount Laurel Township (NJ); On-site; USD 33,337 - 61,909; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Professional development opportunities

Job summary

ADT is seeking a Field Operations Technician in Mount Laurel Township, NJ, responsible for the installation and support of advanced low-voltage systems. This role involves hands-on interactions with customers, troubleshooting, and educating them about their security systems.

Ideal candidates will have a strong technical background, valid driver's license, and a commitment to exceptional customer service. Enjoy comprehensive benefits including health insurance and a 401(k) with company match.

Qualifications

• Valid driver’s license with a clean driving record.
• Ability to work evenings, weekends, and holidays.
• Self-directed with solid time management in a fast-paced environment.

Responsibilities

• Install low-voltage wiring and mount devices according to site layouts.
• Perform site assessments and verify connections.
• Troubleshoot technical issues and flag defective materials.
• Educate customers on system features and basic troubleshooting.

Skills

Strong troubleshooting skills

Proficiency with computer hardware, software, and network diagnostics

Customer-first communication style

Detail-oriented

Education

High school diploma or equivalent

Job description

Our Field Operations team is the hands‑on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.

What you will do

You’ll play a critical role in delivering exceptional customer experiences through the installation and support of advanced low-voltage systems (under 50V). You’ll work hands‑on in customer homes, ensuring systems are installed, tested, and configured for optimal performance and reliability. You’ll be at the forefront of building customer trust through quality workmanship, technical expertise, and clear communication. You will:

• Install low‑voltage wiring and mount devices according to site layouts and routing plans
• Perform site assessments, system testing, and verify connections including monitoring center communication
• Troubleshoot technical issues and flag defective materials or job inaccuracies that affect service quality
• Educate customers on system features, usage, and basic troubleshooting
• Maintain a safe, clean workspace and follow all safety protocols

What you need to be successful

We’re looking for tech‑savvy, detail‑oriented professionals who enjoy working independently, solving problems, and making a direct impact on customer satisfaction.

• High school diploma or equivalent
• Valid driver’s license with a clean driving record (additional licensing may be required by location)
• Ability to work evenings, weekends, and holidays as needed
• Proficiency with computer hardware, software, and network diagnostics
• Ability to safely operate a company fleet vehicle
• Strong troubleshooting skills and customer‑first communication style
• Self‑directed with solid time management in a fast‑paced environment

What will set you apart

• Prior field technical training is preferred.

Compensation

The pay range for this role is $24.20–$44.94 per hour, based on experience and qualifications.

How ADT invests in you

• Medical, dental, and vision insurance
• 401(k) with company match
• Short‑ and long‑term disability, life insurance, and well‑being programs
• Paid time off
• Culture of professional development and career growth opportunities.
• Flexible work schedule to accommodate you and your customers’ needs
• Click here to view our full benefit offerings.

Why you’ll love working here

• We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
• We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
• We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
• We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.