Lot Auditor - Phoenix, AZ

Parking Management Company; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental insurance

Tuition assistance through Belleview University

Bonus opportunities

Job summary

Parking Management Company is hiring a Lot Auditor in Phoenix, Arizona. The role involves ensuring a smooth parking experience for guests, directing traffic, managing payments, and maintaining cleanliness. Ideal candidates will have a positive attitude, strong communication skills, and the ability to work outdoors in various weather conditions.

Offering health benefits, paid time off, and opportunities for career advancement, this role emphasizes teamwork and professionalism in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Valid driver’s license and reliable transportation.
• Ability to stand, walk, and lift up to 50 pounds.
• Good communication skills and professional demeanor.

Responsibilities

• Direct traffic and assist customers in the parking lot.
• Issue tickets and handle payments accurately.
• Complete shift logs and document parking activity.
• Check the lot regularly and report unsafe activities.
• Maintain cleanliness of the parking area.

Skills

Customer service experience

Communication skills

Attention to detail

Reliability

Education

High school diploma or GED

Tools

Mobile apps

Job description

Lot Auditor

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues.

Position Summary

The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

Primary Objective

To deliver great customer service while maintaining a safe, clean, and efficient parking environment, including helping guests, enforcing parking policies, and supporting overall lot operations.

Key Responsibilities

• Ticketing & Payments – Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Reporting & Documentation – Complete shift logs, track tickets and revenue, and document parking activity.
• Administrative Support – Label keys, record vehicle details, and maintain organized records of parked cars.
• Security & Compliance – Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Lot Maintenance – Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Customer Service – Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Teamwork & Communication – Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Professionalism & Attendance – Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Additional Duties – Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Qualifications

• High school diploma or GED required.
• Positive, helpful attitude essential; previous customer service experience preferred.
• Valid driver’s license and reliable transportation; clean motor vehicle record with no more than three moving violations in past three years.
• Successful completion of background check required and must be maintained throughout employment.
• Ability to stand, walk, and lift up to 50 pounds for extended periods; comfortable working indoors and outdoors in various weather conditions.
• Good communication skills, active listening, clear articulation, courteous and professional demeanor.
• Proficient with using personal cell phone for work communications and mobile apps; reimbursement per company policy.

Benefits

• Health Benefits – Medical, vision and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer

Equal Employment Opportunity

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.