Lot Attendant - Mass Eye & Ear

Towne Park; Boston (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park, LLC is seeking a Lot Attendant in Boston, MA to accurately collect and reconcile revenue and parking reports while delivering exceptional hospitality to guests throughout their stay.

You will park and retrieve vehicles safely, assist guests, and uphold site policies. This on-site role requires strong customer service, basic math, and a valid driver’s license with the ability to pass a background check.

Qualifications

• High school diploma or GED required.
• Must be at least 18 and able to pass background and drug screen.
• Valid driver’s license and clean driving record.
• 1–3 months related experience or equivalent.
• Strong customer service skills.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests and staff.
• Acknowledge and greet guests promptly and use courteous language.
• Assist guests with directions and inquiries; provide local area information.
• Stack and retrieve vehicles safely; secure keys and maintain vehicle inventory.
• Record and reconcile revenue; complete shift reports and handle POS operations.
• Protect guest confidentiality and follow privacy and security policies.

Skills

Customer service

Communication

Reading/writing English

Cash handling

Drive manual transmission

Education

High school diploma or GED

Tools

POS systems

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant is also responsible, when stacking is necessary, for properly parking and retrieving guest vehicles while exhibiting standards of exceptional customer service. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate.-15%
• Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Stands while serving guests.- 15%
• Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.- 10%
• Stacks vehicles when necessary using Towne Park standards for parking. Properly secures keys for stacked vehicles. Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s). Collects data in accordance with parking operations, if applicable.-20%
• Collects and reconciles revenue accurately; furnishes receipt upon request. Accurately categorizes tickets for audit purposes. Accurately completes shift report. Follows all bank standard operating procedures. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).-20%
• Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes.-20%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

• Education:
  High school diploma or general education degree (GED); OR
• Required Licensure, Certification, etc.:
  Must be at least 18 years of age and be able to pass a criminal background check and drug screen
  A valid driver's license and clean driving record
• Work Experience:
  One to three months related experience and/or training; OR equivalent combination of education and experience
• Knowledge:
  Knowledge of customer service
• Skills:
  Customer service experience preferred
  Register/Computer experience preferred
  Must be able to drive manual transmission and perform parallel parking
  Must be able to read and write standard English language
  Must be able to read and comprehend simple instructions, short correspondence and memos
  Must be able to write simple correspondence
  Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations us