Lot Attendant - 69 Nw 23rd St. Miami

Towne Park LLC; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life insurance & AD&D

Paid time off (PTO)

401k retirement savings plan

Paid holidays

Short-term and long-term disability

Job summary

Towne Park LLC is hiring a Lot Attendant responsible for keeping the lot clean, collecting and reconciling revenue, and delivering exceptional hospitality services to guests during their stay. The role requires attentiveness to guest needs, adherence to parking policies, and safe operation of equipment.

The position involves ensuring accurate reporting, providing directions, and maintaining confidentiality of guest information while representing Towne Park with professionalism.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and pass a criminal background check and drug screen.
• One to three months related experience and/or training, or equivalent combination of education and experience.
• Knowledge of customer service and basic math for handling payments and receipts.

Responsibilities

• Greet guests in a friendly, professional manner and provide hospitality.
• Maintain lot cleanliness and report any safety concerns.
• Collect data and reconcile parking revenue and tickets.
• Operate parking equipment (register, gate, POS) and assist guests with directions.
• Secure keys and manage vehicle inventory for billing; uphold parking policies.

Skills

Customer service

Communication

Attention to detail

English literacy

Education

High school diploma or GED

Tools

Register/ POS

Job description

About TowneTowne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.Click here for important notices that may be applicable to you.For more information about our privacy policy, please click here.Job DetailsCompensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $16.00 - $18.00 per hour.Work Schedule: Flexible/ Weekends Required.Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.SUMMARYThe Lot Attendant is responsible for the overall basic general cleaning of the lot area while accurately collecting and reconciling revenue and parking reports and providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures.ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform all functions.Descriptive Statement(s)% of TimeMaintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate.15Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Stands while serving guests.15Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.10Stacks vehicles when necessary using Towne Park standards for parking. Properly secures keys for stacked vehicles. Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s). Collects data in accordance with parking operations, if applicable. Cleanliness check each shift of all guest entrances and lot area. The check will include the removing all trash in the common area.20Collects and reconciles revenue accurately; furnishes receipt upon request. Accurately categorizes tickets for audit purposes. Accurately completes shift report. Follows all bank standard operating procedures. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).20Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes.20The total amount of time for all functions of the job100%QUALIFICATIONSEducation:High school diploma or general education degree (GED); ORRequired Licensure, Certification, etc.:Must be at least 18 years of age and be able to pass a criminal background check and drug screenA valid driver’s license and clean driving recordWork Experience:One to three months related experience and/or training; OR equivalent combination of education and experienceKnowledge:Knowledge of customer serviceSkills:Customer service experience preferredRegister/Computer experience preferredMust be able to drive manual transmission and perform parallel parkingMust be able to read and write standard English languageMust be able to read and comprehend simple instructions, short correspondence and memosMust be able to write simple correspondenceMust be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organizationAbility to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distanceAbility to understand 24 hour and military time systemsAbility to understand rates applicable to time passedSCOPEAuthority to Act:Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.Budget Responsibility:The employee has control over resources available only.WORKING CONDITIONS & PHYSICAL DEMANDSThe working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Lifting RequirementsExerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.Working EnvironmentThe majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.TravelTravel of up to 5% may be required.