Lot Attendant

Driveparamount; Signal Hill (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Medical, dental, and vision coverage

Life insurance

Paid time off

Paid training

Job summary

Paramount is seeking a dependable Lot Attendant to manage repossessed vehicles and personal items at a full-time California lot. You will inspect arrivals, secure belongings, and maintain an organized yard while assisting customers with releases and paperwork.

The role requires calm, professional communication with upset customers, strict adherence to policies, and the ability to escalate when necessary. A valid driver’s license and 22+ age are required.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to stay calm and professional with upset customers.
• Strong problem-solving and conflict-resolution abilities.
• Ability to enforce policies while remaining professional and discreet.
• Sound judgment and ability to escalate when needed.
• Valid driver's license with clean record; minimum age 22 for insurance.

Responsibilities

• Follow all company safety regulations, policies, and procedures.
• Receive vehicles from Recovery Agents and third-party vendors.
• Inspect and clean out vehicles upon arrival, bag and label personal property.
• Maintain accurate inventories of vehicles, personal property, and lot equipment.
• Assist customers with vehicle releases by verifying identification and completing paperwork.
• Interact professionally with customers who may be upset regarding repossession or release.
• De-escalate difficult situations through calm communication while maintaining boundaries.
• Escalate threats or disputes to management when necessary.
• Maintain a clean, organized, and secure vehicle lot and customer service area.
• Communicate effectively with Recovery Agents, management, coworkers, and customers.
• Perform additional duties as assigned.

Skills

Customer service

Conflict resolution

Problem-solving

Verbal communication

De-escalation

Attention to detail

Organization

Independent work

Flexibility

Forklift experience

Smartphone tablets usage

Education

High school diploma or equivalent

Tools

Smartphone/Tablets

Job description

Paramount is the leading direct asset resolution company in America. Powered by state-of-the-art LPR technology, we value the smooth transition of assets, no matter when our clients need us. Our round-the-clock automation team and dispatch for all field staff means clients can contact us 24 hours per day, seven days a week.

Built on a foundation of professionalism, Paramount has proudly served our customers for over 30 years, making us the most reliable authority in direct asset resolution west of the Mississippi. Our people are expertly trained in every aspect of the business, from assignments to remarketing, ensuring our customer partners the confidence of unparalleled professionalism in lender solutions.

We are seeking a dependable, professional, and customer-focused Lot Attendant to join our team immediately! This is a full-time position, Monday through Friday. We are looking for someone who takes pride in their work, maintains a high level of organization, and can confidently handle challenging customer interactions in a fast-paced environment.

The ideal candidate is professional, detail-oriented, and emotionally composed when dealing with frustrated customers. This role requires someone who can remain calm under pressure, communicate respectfully, de-escalate difficult situations, and enforce company policies and procedures without compromising customer service or safety.

The successful candidate will oversee the receipt, processing, storage, and release of repossessed vehicles and personal items while maintaining a clean, organized, and professional lot and customer service area.

Responsibilities:

• Follow all company safety regulations, policies, and procedures.
• Receive vehicles from Recovery Agents and third-party vendors.
• Inspect and clean out vehicles upon arrival, ensuring all personal property is properly bagged, labeled, and secured.
• Maintain accurate inventories of vehicles, personal property, and lot equipment.
• Assist customers with vehicle releases by verifying identification, confirming authorization, and ensuring all required paperwork is complete.
• Interact professionally with customers who may be upset or frustrated regarding the repossession or release of their vehicles/personal items.
• De-escalate difficult situations through calm communication, sound judgment, and professionalism while maintaining firm boundaries and following company procedures.
• Recognize when a situation requires management involvement and promptly escalates threats, disputes, or situations that cannot be safely resolved.
• Maintain a clean, organized, and secure vehicle lot and customer service area.
• Communicate effectively with Recovery Agents, management, coworkers, and customers.
• Perform additional duties as assigned.

Requirements:

• Demonstrated reliability, punctuality, and excellent attendance.
• High school diploma or equivalent.
• Strong customer service skills and the ability to remain calm, respectful, and professional when dealing with confrontational customers.
• Excellent verbal communication, conflict-resolution, and problem-solving skills.
• Ability to enforce company policies and procedures while maintaining professionalism and discretion.
• Sound judgment and the ability to recognize when to resolve an issue independently and when to involve management.
• Ability to work independently with minimal supervision while following directions and communicating effectively with the team.
• Valid driver's license and a clean driving record. Must be at least 22 years old for insurance purposes.
• Basic proficiency with smartphones and tablets, including troubleshooting minor connectivity issues.
• Strong attention to detail and the ability to maintain accurate records and complete required documentation.
• Ability to prioritize tasks, stay organized, and work efficiently in a fast-paced environment.
• Flexibility to work overtime, weekends, or holidays as needed.
• Forklift experience preferred but not required.
• 401(k) plan
• Health insurance
• Medical, dental, and vision coverage
• Life insurance
• Paid time off
• Paid training

What Makes a Great Candidate?

We are looking for someone who is dependable, level-headed, and takes ownership of their responsibilities. The right person understands that customers may be upset, but every interaction must remain professional, respectful, and safe. If you have strong people skills, can handle difficult conversations without taking them personally, and take pride in maintaining an organized and secure workplace, we encourage you to apply.