Loss Prevention Customer Service Associate ll

The TJX Companies, Inc.; Miami (FL); On-site; USD 19,286 - 25,623; Part time

Job summary

A retail leader is seeking a Loss Prevention Associate in Miami, FL, to ensure safety and prevent loss in the store. This role includes customer interaction, maintaining a professional demeanor, and documenting incidents. Ideal candidates should possess strong communication skills and have 0-2 years of relevant experience. The position offers starting pay of $14.00 to $18.60 per hour and helps support a positive shopping experience.

Qualifications

• 0-2 years retail or security experience.

Responsibilities

• Maintain a professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Respond to customer requests for assistance using a Company issued radio.
• Observe and report any suspicious behavior or critical incidents.

Skills

Strong verbal and written communication

Sound decision making skills

Ability to take initiative and perform well independently

Prioritizes/organizes workload and manages time effectively

Able to stand for long periods of time

Job description

Overview

Opportunity: Contribute To The Growth Of Your Career. Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

Responsibilities

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Qualifications

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Additional Information

Location: USA HomeGoods Store 0504 Miami FL

This position has a starting pay range of $14.00 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.