Loss Prevention Customer Service Associate II (Kendale Lakes, Miami)

The TJX Companies, Inc.; Miami (FL); On-site; USD 18,322 - 25,623; Part time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid parental leave

Job summary

A leading retail company in Miami is seeking a Loss Prevention Customer Service Associate II. This part-time role emphasizes supporting loss prevention efforts and enhancing the shopping experience. Ideal candidates will have strong communication skills and some retail experience. The position offers a starting pay between $13.30 and $18.60 per hour.

Qualifications

• Strong communication skills required.
• Ability to stand for long periods is essential.
• Retail experience is preferred.

Responsibilities

• Support District Loss Prevention Manager with core responsibilities.
• Act as a visual deterrent to prevent loss.
• Maintain professional stance at front of store.

Skills

Strong verbal and written communication

Sound decision making skills

Ability to take initiative

Prioritizes workload

Able to stand for long periods

0-2 years retail or security experience

Job description

Overview

Loss Prevention Customer Service Associate II (Kendale Lakes, Miami)

Marshalls - TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Responsibilities

• Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera.
• Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.
• Exercises sound judgment in decision-making to ensure safety and protection of the Company brand.
• Adheres to Company policies and supports Company culture and values.
• Maintains a proper and professional stance in the designated area at the front of the store.
• Acts as a visual deterrent to prevent potential loss/dishonesty.
• Reviews the Store Emergency Response Guide.
• Wears a complete Company approved uniform including a Body Worn Camera.
• Greets customers appropriately and demonstrates courtesy and respect.
• Establishes and maintains a position at the front of the store or in a department.
• Responds to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
• Observes and reports suspicious behavior or incidents to LP or store management.
• Performs a closing safety sweep of the store with a member of management.
• Adheres to all Company Policy and Procedure.
• Documents required incidents in AIIM Case Management.
• Performs other duties as assigned.

Who We Are Looking For

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits and Additional Information

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual\'s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

14093 Sw 88th Street

Location

USA Marshalls Store 0372 Miami FL

This position has a starting pay range of $13.30 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Retail