Loss Prevention Customer Service Associate II

TJX; Bemidji (MN); On-site; USD 18,000 - 26,000; Full time

Job summary

TJ Maxx is hiring for a Loss Prevention support role in the United States. You will deter theft, assist customers, and work closely with store teams and loss prevention to maintain a safe shopping environment and protect the Company brand.

Key duties include standing at the front of the store, wearing a Body Worn Camera, documenting incidents, and responding to customer requests via radio. 0–2 years retail or security experience preferred.

Qualifications

• Strong verbal and written communication skills.
• Sound decision making abilities.
• Ability to take initiative and work independently.
• Ability to prioritize workload and manage time effectively.
• Must be able to stand for long periods.

Responsibilities

• Maintain a proper and professional front-of-store presence.
• Act as a visual deterrent to prevent loss and theft.
• Review the Store Emergency Response Guide and follow procedures.
• Wear a Company-approved uniform and Body Worn Camera.
• Greet customers with courtesy and respect; assist via radio to store management or customer service.
• Position at the front of the store or in a department as required.
• Observe and report suspicious behavior or incidents to LP or store management.
• Complete a closing safety sweep with a manager.
• Document incidents in AIIM Case Management.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Decision making

Initiative

Time management

Stamina

Retail/security experience (0-2 yrs)

Job description

TJ Maxx

Job Description:

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

1259 Promenade Place

Location:

USA TJ Maxx District 1410

This position has a starting pay range of $13.30 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.