Loss Prevention Customer Service Associate

TJX; Norfolk (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Employee assistance program (EAP)

Smoking cessation support

Bereavement leave

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union access

Referral bonuses

401(k) match

Medical/dental/vision insurance

Health savings account (HSA)

Health care FSA

Life insurance

Short/long-term disability

Paid parental leave

Paid holidays/vacation/sick leave

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

TJ Maxx in Norfolk, VA is hiring for a Loss Prevention/Customer Service role to support store safety and protect the company brand. You will be stationed at the front of the store, wear a body worn camera, greet customers, and assist management with incident reporting and safety procedures.

We value strong communication, independent work, and the ability to stand for long periods. The role emphasizes collaboration with store teams and adherence to company policies, with a competitive hourly pay

Qualifications

• Strong verbal and written communication skills.
• Sound decision making abilities.
• Ability to take initiative and work independently.
• Ability to prioritize and manage time effectively.
• Ability to stand for long periods.

Responsibilities

• Front of store presence and professional demeanor.
• Act as a visual deterrent to prevent loss and wear a Body Worn Camera.
• Review the Store Emergency Response Guide.
• Greet customers and provide courteous service.
• Refer requests for assistance to store management or customer service.
• Observe and report suspicious behavior or incidents to LP or store management.
• Perform closing safety sweep with a manager.
• Document incidents in AIIM Case Management.

Skills

Verbal communication

Written communication

Decision making

Initiative

Time management

Stamina

Retail or security experience

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits

• Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
• Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

5900 East VirginiaBeach Blvd Ste 76

Location:

USA TJ Maxx Store 0464 Norfolk VAThis position has a starting pay range of $13.50 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.