Loss Prevention Coordinator

Smithfield Foods; Suffolk (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Relocation Package Available

Job summary

Smithfield Foods is seeking a Loss Prevention Coordinator in Suffolk, Virginia. In this role, you will support the Loss Prevention team by managing delivery-related freight claims and working closely with various departments.

The ideal candidate should possess a high school diploma and have at least 2 years of related experience. Proficiency in Microsoft Excel and strong communication skills are essential. Join us to contribute to our culture of accountability and service excellence.

Qualifications

• 2+ years of experience in logistics, customer service, claims processing, or a related field.
• Proficient in Microsoft Office, especially Excel.
• Strong analytical skills to identify root causes and recommend solutions.

Responsibilities

• Review and resolve OS&D issues to ensure timely claim resolutions.
• Compile daily Claims Reports ensuring accurate and timely delivery.
• Communicate with internal and external partners to gather necessary details for claims.

Skills

Attention to detail

Problem-solving

Communication

Data management

Collaboration

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Microsoft Excel

SAP

Job description

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.

Have a seat at our table. When you join Smithfield, you become part of something special - a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact. Apply Now!

THE VALUE YOU'LL BRING:

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

As a Loss Prevention Coordinator, you will play a key role in supporting Smithfield's Loss Prevention team by identifying, investigating, and managing delivery-related freight claims while helping minimize financial impact to the business. You will work closely with cross-functional partners-including Sales, Operations, Customer Service, Transportation, and external carrier partners-to resolve product issues, ensure timely claim decisions, and drive improvements that enhance service levels and profitability. In this role, you will help maintain strong customer relationships, support process optimization, and promote a culture of accuracy, accountability, and continuous improvement.

WHAT YOU'LL DO:

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Claims Review & Resolution: Review daily Over, Short & Damaged (OS&D) occurrences - including refused product, quantity discrepancies, quality-related exceptions, and carrier claims - to identify issues and determine appropriate next steps.

• Reporting & Documentation: Compile and distribute daily Claims Reports as requested, ensuring information is complete, accurate, and delivered on time.

• Issue Management: Continuously monitor and follow up on outstanding OS&D issues to ensure timely resolution in alignment with departmental requirements.

• Cross-Functional Communication: Communicate with internal teams, external partners, customers, and carriers to reinforce departmental expectations and gather details needed for claim resolution.

• Root Cause Analysis: Collaborate with the Loss Prevention team to investigate delivery discrepancies, determine root causes, and recommend/track corrective actions that prevent recurring issues.

• Adjustments & System Updates: Process necessary inventory and customer account adjustments related to confirmed OS&D discrepancies.

WHAT WE'RE SEEKING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Education & Experience: High School Diploma or GED and 2+ years of relevant experience in logistics, customer service, claims processing, or related field, required.

• Technical Skills: Proficient in Microsoft Office, especially Excel, with the ability to manage and interpret data accurately.

• Analytical & Problem-Solving: Strong attention to detail with the ability to identify root causes, analyze discrepancies, and recommend corrective actions.

• Communication: Excellent written and verbal communication skills with the ability to interact effectively with internal teams, customers, and carrier partners.

• Professional Traits: Highly organized, dependable, and able to manage multiple tasks in a fast-paced environment while maintaining accuracy and follow-through.

• Collaboration & Culture Fit: Ability to work well with others, be respectful, approachable, and team-oriented while building strong working relationships and supporting a positive work environment.

OTHER SKILLS THAT MAKE YOU STAND OUT:

• Bachelor's Degree, preferred.
• Prior food industry or retail experience, preferred.
• SAP experience is a plus.

Relocation Package Available

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.