Loss Prevention Associate

Harmons Grocery; West Valley City (UT); On-site; USD 30,000 - 32,000; Full time

Job summary

Harmons Grocery seeks a Loss Prevention Associate to research, track, and build prosecutable cases for identified bad actors on Harmons' property. You will work with associates, store leadership, and law enforcement to fortify the business against losses and implement safety protocols.

You will detect potential losses, record incidents, and participate in safety audits while traveling between locations and supporting a 24/7 loss-prevention program.

Qualifications

• Working knowledge of law enforcement and security procedures and techniques.
• Ability to interpret policies and procedures.
• Must possess strong communication and deescalation skills.
• Ability to work weekends, evenings, and holidays.

Responsibilities

• Supports store leadership in detecting and preventing loss and engaging associates.
• Uses security programs and reporting tools to investigate offenses against Harmons.
• Navigate internal recordkeeping apps, cloud storage, and email.
• Travel between Harmons locations as scheduled; provide coverage during operating hours.

Education

High school diploma or GED

Tools

Surveillance systems

Incident reporting tools

Internal audits

Job description

$22.12 - $23.32 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to research, track, and build legally prosecutable cases against identified bad actors on Harmons' property, and to facilitate Harmons' efforts to fortify the business against all types of loss. Loss Prevention Associates will use established procedures and available technology and tools to protect Harmons, and its associates and customers. They will work with and build relationships of trust with Harmons' associates, managers, directors, and with local law enforcement agencies and officers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Supports assigned stores' leadership in detecting and preventing loss and building associates' and management's confidence and participation in Harmons' Loss Prevention program
• Uses modern security programs including surveillance systems, incident reporting applications, and governmental crime reporting tools to investigate and record terminable and criminal offenses against Harmons
• Uses professional, educated judgement to detect crime and ensure correct identification of suspected bad actors, protecting Harmons against loss derived from incorrect accusations
• Is familiar with and able to effectively navigate internal recordkeeping applications, cloud-based file storage, company email, and internal auditing tools

• Research and save videographic evidence related to theft and other potential losses at assigned locations
• Works closely with law enforcement agencies to facilitate their apprehension of identified bad actors
• Help to ensure stores' compliance with all Safety, Loss Prevention, and PCI Compliance Standard Operating Procedures by educating associates and managers, participating in in-store safety meetings and trainings, and conducting annual safety audits
• Inspect stores and departments for signs of potential loss
• Travels to and between all Harmons locations as scheduled by department manager or required by emerging events
• Works varying shifts and on-call assignments to provide Loss Prevention coverage during all operating hours including weekdays, weeknights, weekends, and holidays
• Communicates openly and frequently with the team members, Loss Prevention Manager, Director of Risk Management, and stores' leadership teams
• Follows established departmental and store policies and procedures
• Completes assigned tasks efficiently and in a timely manner
• Sets a professional and positive example to others
• Assists as needed to ensure the success of the company as a whole

MARGINAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates and management
• Consistent and daily interaction with department management and law enforcement
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

A high school diploma or GED required; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Working knowledge of law enforcement and security procedures and techniques, applicable laws, etc.
• Working knowledge of Loss Prevention related tools and equipment approved by Harmons
• Ability to interpret policies and procedures
• Ability to remain calm and practice deescalation tactics in varying and dynamic situations
• Excellent organizational and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with diverse groups of people
• Must obtain and maintain a valid Utah driver's license and automobile insurance at or above company proscribed minimums
• Ability to appropriately and professionally handle conflict
• Ability to maintain confidentiality at all times
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Required to make logical, significant decisions using generally recognized skills and techniques
• Must be self-directed and detail-oriented, possess integrity, have a positive attitude, and be mission-driven with a passion for Harmons' mission and commitment to working collaboratively
• Commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment or parking lot with the possibility of frequent exposure to cold, hot, slippery, and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion, eye, hand, and foot coordination; hear and respond to inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.