Loss Prevention Agent - Store 86 - North Tucson

Ross Stores, Inc.; Tucson (AZ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Ross Stores, Inc. is seeking a Loss Prevention Agent to monitor store safety and deter theft across our Tucson area locations. You will work with LP Field Leaders and investigations teams to document findings, support inquiries, and ensure a safe customer experience.

The role emphasizes teamwork, high attention to detail, and timely action in a fast-paced retail environment; prior LP or security experience is preferred, with travel and in-office presence as required.

Qualifications

• High School education or equivalent required; AA degree preferred.
• 1–2 years experience in loss prevention, retail, or security.
• Strong written and oral communication skills.
• Ability to collaborate effectively with internal and external partners including law enforcement.
• Demonstrated ability to problem-solve with urgency while following policy.

Responsibilities

• Monitor store entrances, exits, sales floor, and checkout areas for theft or fraudulent activity.
• Observe and engage individuals exhibiting dishonest behavior.
• Utilise CCTV and reporting tools to detect theft indicators and document incidents.
• Accurately document incidents and provide timely reports to leadership and investigations teams.
• Collaborate with leadership and law enforcement to resolve theft cases and support apprehensions as needed.
• Assist with trespass enforcement for repeat offenders in compliance with policy.
• Identify and report safety hazards and operational vulnerabilities to store management.

Skills

Attention to detail

Communication

Teamwork

Problem solving

Compliance awareness

Education

High School or equivalent

AA degree preferred

Tools

CCTV systems

Reporting tools

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centres nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Loss Prevention Agent supports store safety and loss prevention programs by monitoring stores for theft and fraud and follows policies to deter or apprehend individuals after validating dishonest acts have occurred. The Agent works closely with LP Field Leaders, corporate investigators, and external partners to document findings, assist in investigations, and resolve incidents. The Agent ensures a safe shopping and working environment that delivers value to our customers and supports our company values of integrity, respect, accountability, learning, and humility.

Essential Functions

• Monitor store entrances, exits, sales floor, and checkout areas to identify theft or fraudulent behavior.
• Observe and engage individuals exhibiting dishonest actions to prevent potential loss.
• Utilise CCTV, reporting tools, and investigative resources to detect theft indicators and validate incidents.
• Accurately document incidents, maintain evidence, and provide timely reports to leadership and Investigations teams.
• Partner with leadership and law enforcement to resolve theft cases and support apprehensions when authorised.
• Assist with trespass enforcement for repeat offenders in compliance with company policy.
• Collaborate with internal teams on major theft incidents and contribute to follow-up investigations.
• Identify and report safety hazards and operational vulnerabilities to store management.
• Perform additional duties as assigned to support loss prevention objectives.

Competencies

• Manages Work Processes
• Collaborates
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritises
• Communicates Effectively
• Ensures Accountability and Execution

Qualifications And Special Skills Required

• High School education or equivalent required, AA degree preferred.
• Minimum 1-2 years experience in loss prevention, retail, or security.
• Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
• Ability to collaborate effectively with internal and external partners including law enforcement
• Strong written and oral communication skills
• Demonstrated ability to build and maintain working relationships with associates at all levels of the organisation
• Excellent customer service skills
• Demonstrated ability to effectively problem solve with the proper sense of urgency
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required
• Ability to make quality judgement in little to no response time

Physical Requirements/Ada

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

Must be able to travel. Will require frequent driving.

This role requires regular in‑office presence, including to engage in in‑person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in‑office and remote work.

Supervisory Responsibilities

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, colour, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.