Lolli & Pops Service Lead

Ampersand Brands; Saint Paul (MN); On-site; USD 14,104 - 20,087; Part time

Benefits offered by this job

Employee discount on merchandise

Joyful work environment

Job summary

Ampersand Brands is seeking a Service Lead/Keyholder at Lolli & Pops in Saint Paul, MN. This role is crucial for driving positive guest experiences, leading a passionate team, and ensuring store operations run smoothly.

You'll engage with customers, develop your team, and maintain high-quality standards while embodying our company values. Offering a pay of $12.41/hour, this opportunity shines for those with a fun-loving spirit and a desire to make candy a joyful experience!

Qualifications

• Exceptional interpersonal skills, energized by working with people.
• A passion for meticulous quality and strong organization.
• Ability to lift and mobilize items up to 75 lbs safely.
• Desire to be coached and mentored with a growth mindset.
• An eye for detail, recognizing the importance of cleanliness.
• Strong problem-solving skills with eagerness to address issues.
• Ability to prioritize and manage multiple tasks effectively.
• Positive and fun-loving attitude adaptable to the work environment.
• Flexible availability to meet the needs of the business.

Responsibilities

• Drive store-level financial and operational results.
• Focus team on guest engagement and product knowledge.
• Maximize team performance through coaching and education.
• Assist in training and motivating team members.
• Manage inventory, paperwork, and maintain standards.
• Enforce policies and operational directives consistently.
• Champion the Lolli & Pops brand inside and outside the store.

Skills

Interpersonal skills

Organizational skills

Action-oriented

Problem-solving

Multitasking

Positive attitude

Flexibility

Job description

Lolli & Pops Service Lead/Keyholder

Joining our team will be the sweetest decision you'll ever make!

At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy Spreads Joy with Bits of Optimism. We offer an optimistic culture, a fast‑paced work environment, and of course a sweet discount on sweet treats. We consider ourselves a Company of Firsts which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.

About

Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go‑getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience.

Responsibilities

• Help drive store‑level financial and operational results by monitoring the store's KPI targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
• Assist in training, developing and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to 25 pounds

Qualifications and Experience

• Exceptional interpersonal skills: you are energized by working with people, both guests and your team
• A passion for meticulous quality: you understand that strong organization creates a highly efficient team
• A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
• The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential
• An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
• The desire to problem solve: you like finding problems and fixing them
• The ability to multitask: you can prioritize and execute at many different tasks each day
• A positive attitude and fun‑loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work
• Flexible availability: you want to work at our busiest times, and flex your availability to meet the needs of the business

Our Company Values

• Guest‑icated – our guests are at the heart of everything we do
• Collaborative – we are a joyful mix of unique individuals working together
• Agile – we are flexible and open to change in order to be the best we can be
• Authentic – we honor what's real and authentic and give feedback from the heart
• Betterment – we have a never ending drive to continuously improve

We can't wait to meet you!
Lolli & Pops is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Pay Range

12.41 - 12.41 USD per hour (Rosedale Mall)