Lolli and Pops Service Lead

Ampersand Brands; Natick (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Store discount

Job summary

Ampersand Brands, parent to Lolli & Pops, is seeking a Service Lead/Keyholder for its Natick, MA location. You will partner with the Store Manager to drive store performance, engage guests with sample tastings, and coach a high‑performing team in a fast‑paced environment.

As a keyholder, you’ll lead by example, ensure merchandising standards, and uphold company policies while supporting operations and guest experience.

Responsibilities

• Drive store KPI targets and take action to achieve them
• Engage guests with sampling and product knowledge
• Coach selling skills and lead by example to maximize performance
• Train, develop and motivate team members
• Assist Store Manager with paperwork, ordering, inventory
• Maintain visual/merchandising standards and store cleanliness
• Enforce policies and directives consistently
• Represent Lolli & Pops inside and outside the store
• Must be able to lift up to 25 pounds

Job description

Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies, the iconic hand-crafted candy maker, and Lolli & Pops, a premium retail and gifting brand with a national presence. The company is backed by strong growth ambitions, combining innovation, brand storytelling, and operational excellence to expand its reach and solidify its position as a leading player in the U.S. confections industry.

Lolli & Pops Service Lead/Keyholder

Joining our team will be the sweetest decision you'll ever make!

At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy Spreads Joy with Bits of Optimism. We offer an optimistic culture, a fast-paced work environment, and of course a sweet discount on sweet treats. We consider ourselves a Company of Firsts which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.

As a Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day:

• Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
• Assist in training, developing and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to25 pounds

While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams:

• Exceptional interpersonal skills: you are energized by working with people, both guests and your team
• A passion for meticulous quality: you understand that strong organization creates a highly efficient team
• A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
• The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential
• An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
• The desire to problem solves you like finding problems and fixing them
• The ability to multitask: you can prioritize and execute at many different tasks each day
• A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work
• Flexible availability: you want to work at our busiest times, and flex your availability to meet the needs of the business

Our Company values are important to us! We are:

Guest-icated our guests are at the heart of everything we do

Collaborative we are a joyful mix of unique individuals working together

Agile we are flexible and open to change in order to be the best we can be

Authentic we honor what's real and authentic and give feedback from the heart

Betterment we have a never-ending drive to continuously improve

We can't wait to meet you!

Lolli & Pops is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.