Logistics Systems Analyst - WMS/TMS (EM7203)

Samsung SDS America

Cerritos (CA)

On-site

USD 125,000 - 165,000

Full time

6 days ago

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Benefits offered by this job

Health coverage

401(k) with company match

FSAs

PTO & holidays

Bereavement/Parental Leave

Life & disability insurance

Employee discounts

Wellness programs

Learning & development

Service awards

Subsidized lunch

Job summary

Samsung SDS America is seeking a Logistics Systems Analyst to manage WMS and TMS platforms, including Cello, ensuring system availability and data accuracy across warehouse and transportation operations. You will provide both technical and functional support, analyze issues, and coordinate improvements with global teams.

The role requires 8+ years in logistics systems, strong troubleshooting, and experience with SAP WM, JDA TMS, or Cello.

Qualifications

8+ years supporting WMS/TMS or logistics management systems.
Experience with system testing, deployment, and user support.
Strong troubleshooting and process-improvement focus.

Responsibilities

Manage and monitor WMS, TMS, Cello, and related systems for availability and data accuracy.
Provide technical and functional support to warehouse and transportation users.
Coordinate enhancements with IT, development teams, and global resources.
Develop requirements and support testing, deployment, and post-implementation activities.

Skills

WMS/TMS systems

System troubleshooting

Process improvement

Cross-functional collaboration

Effective communication

Education

Bachelor's degree in CS/IS/Engineering/Supply Chain

Tools

SAP WM

JDA TMS

Cello

Job description

Why join Samsung SDS?

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.

To learn more about Samsung SDS America, Inc. please visit www.CelloLogistics.com.

Key Responsibilities

The Logistics Systems Analyst - WMS/TMS manages and monitors logistics management systems to ensure system performance, data accuracy, and effective support for warehouse and transportation operations. The position provides technical and functional support to end users, analyzes system and process issues, and coordinates enhancement requests with internal development teams and global technology resources. The position develops technical requirements, supports testing and deployment activities, and monitors system changes to ensure successful implementation and minimal operational disruption. The role also works closely with cross-functional teams to identify opportunities for process improvement, prioritize system enhancements, and improve overall logistics system efficiency.

Logistics Systems Management & Support

Manage and monitor WMS, TMS, Cello, and other logistics management systems to maintain system availability, data accuracy, and operational consistency
Provide technical and functional support to warehouse, transportation, and other operational users
Troubleshoot system issues, analyze root causes, and coordinate timely resolution with internal IT and development teams
Manage system data, user access, system permissions, and other day-to-day system administration activities

Business Process & System Improvement

Collaborate with Operations, IT, and cross-functional teams to identify system and process inefficiencies and improvement opportunities
Analyze business requirements and translate operational needs into functional and technical system requirements
Prioritize enhancement requests based on operational impact, productivity, business objectives, and system capabilities
Prepare technical outlines and requirements for system enhancements and coordinate with WMS, TMS, and Cello development teams

Testing & System Implementation

Develop test strategies and test scenarios for system corrections, enhancements, and new functionality
Coordinate system testing and user acceptance testing (UAT) to ensure system quality and business requirements are met
Plan and support system cutover, deployment, and post-implementation activities
Monitor system changes after deployment and coordinate corrective actions when issues arise

User Training & Documentation

Develop system documentation, user procedures, and training materials as needed
Train new and existing users on system functionality, processes, and best practices
Provide ongoing user support and guidance to promote effective system utilization
Maintain accurate documentation of system processes, requirements, enhancements, and issues

Cross-Functional & Global Collaboration

Work closely with Operations, IT, Development, Project Management, and third-party technology providers to support logistics systems and improvement initiatives
Coordinate with global WMS, TMS, and Cello development teams to communicate requirements and resolve system issues
Support integration with customers, carriers, vendors, and other external partners through EDI, API, or other system interfaces
Communicate system issues, project status, risks, and recommendations clearly to stakeholders at all levels

Requirements/Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, Supply Chain Management, or a related field
8+ years of experience supporting WMS, TMS, or logistics management systems, with strong experience in system troubleshooting, process improvement, testing, implementation, and user support
Experience working with logistics systems in a manufacturing, distribution, warehouse, transportation, or 3PL environment
Knowledge of warehouse and transportation operations and related business processes
Experience with WMS and TMS platforms, preferably SAP WM, JDA TMS, and/or Cello
Experience with system administration, data management, user access management, troubleshooting, and issue resolution
Experience translating business requirements into functional or technical system requirements
Experience with system testing, UAT, deployment, cutover, and post-implementation support
Strong analytical and problem-solving skills with the ability to identify root causes and develop effective solutions
Experience working with EDI, APIs, or other system integration technologies is preferred
Strong communication and interpersonal skills with the ability to work effectively with Operations, IT, customers, carriers, vendors, and global teams
Ability to prioritize multiple requests and manage deadlines in a fast-paced operational environment
Ability to travel up to 10% domestically as required
Work Location: Cerritos, CA 90703 (Onsite)

Preferred Qualifications

Experience with SAP WM/LE, JDA TMS, Cello, or other enterprise WMS/TMS platforms
Experience supporting global or integrated logistics management systems
Experience with international freight, claims, billing, or transportation management processes
Experience supporting logistics operations in the electronics, high-tech, manufacturing, or 3PL industries
Experience with EDI/API integrations and external logistics partners
Experience working with global development or technology teams
Experience with SQL, databases, reporting tools, or data analysis

Benefits

We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work.

Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered
401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we'll match your contributions
Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses
Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug
Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments
Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage
Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power
Wellness Programs From fitness incentives to mental health support, we've got your well-being covered
Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career
Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication
Subsidized Lunch Support Savor your meals with our support
...and more! Explore additional benefits and programs designed to support you both at work and in your personal life

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $125,000 : $165,000/year + KPI Performance Bonus, and your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.