Logistics Supervisor

Quest Diagnostics Incorporated; West Columbia (SC); On-site; USD 52,790 - 64,521; Full time

Benefits offered by this job

Vacation and Health/Flex Time

401(k) company match

Life and disability insurance

Education assistance

Job summary

Quest Diagnostics Incorporated in West Columbia, SC, seeks a Logistics Supervisor to lead day‑to‑day operations and drive continuous improvement. The role includes scheduling, coaching, and ensuring timely delivery while maintaining safety standards.

The position requires supervisory experience in logistics, strong communication, and the ability to manage budgets and staff performance. Benefits include comprehensive health coverage and incentive opportunities.

Qualifications

• 1–5 years supervisory or leadership experience.
• 2–4 years in logistics field preferred.
• Associate’s degree (preferred) or equivalent work experience.

Responsibilities

• Lead people and processes to create an environment for employees to contribute their best.
• Oversee day‑to‑day departmental operations to meet deadlines and TAT.
• Develop and provide feedback, coaching, and annual performance appraisals.
• Plan staffing, attendance, and scheduling; manage budget and costs.
• Promote safety and compliance; implement continuous process improvements.

Skills

People leadership

Communication

Problem solving

Team collaboration

Education

Associate’s degree (preferred)

High school diploma/GED required

Tools

Microsoft Outlook

Excel

Word

PowerPoint

QDTrac

PeopleSoft

Job description

Logistics Supervisor

Location: West Columbia, SC. Schedule: Monday to Friday, 11:00 AM to 7:30 PM, with rotational weekends. Pay range: $58,656+ per year. Salary offers are based on relevant skills, training, experience, education, and applicable certifications, with potential for annual performance bonus.

Benefits

We offer best‑in‑class benefits and programs to support employees and their families. Benefits include:

• Day 1 medical, supplemental health, dental, and vision for full‑time employees working 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Lead people and processes creating an environment where employees can contribute their best. Major areas of responsibility include hiring, training, workforce planning, coaching, developing and providing feedback to employees, continuous improvement of process and workflow, and two‑way communications. Promote a safe and professional environment. As a Logistics Supervisor, you will oversee day‑to‑day departmental operations, demonstrate organizational commitment, and promote a positive image to employees.

Responsibilities

• Demonstrate and promote Quest Diagnostics Behaviors and Values to contribute to the overall vision, goals, and strategy.
• Participate in interviewing, selection, and hiring of new employees who demonstrate Quest Behaviors.
• Establish and cultivate an inclusive, motivational, enabling, and performance‑oriented work environment through engagement, collaboration, and transparent communication.
• Drive continuous process improvement locally by engaging employees to implement ideas that simplify and improve their work. Support enterprise continuous improvement methodologies and initiatives.
• Exhibit excellent organization, communication, and interpersonal skills; manage concerns of internal and external customers and employees professionally.
• Communicate and interact regularly and transparently with employees; disseminate information timely.
• Responsible for performance‑oriented supervision, training, coaching, and developing new employees and all staff on job duties, compliance, and annual competency requirements.
• Prepare employee schedules; monitor attendance and performance; maintain adequate departmental coverage; provide corrective action and counseling as required; prepare and administer annual performance appraisals.
• Reinforce customer‑focused improvement by investigating, resolving, and responding to internal and external customer complaints efficiently using Everyday Excellence Principles.
• Organize and lead projects both within the workgroup and with cross‑functional groups; meet all deadlines assigned by the manager; may present within the business unit.
• Oversee safety, ergonomics, inventory, maintenance, and cleanliness of the department (including upgrades).
• Manage daily departmental operations and workflow to meet turnaround time (TAT) requirements and/or deadlines.
• Regularly review departmental Procedure Manual and ensure compliance; identify need for revisions and/or additional SOPs; develop and implement Standard Operating Procedures.
• Ensure required trainings are completed by staff to meet deadlines (e.g., compliance, safety, safe driver).
• Ensure fiscal responsibilities of the department are met, including cost containment, overtime management, and participation in standardization initiatives and capital needs assessment.
• Work with the Senior Supervisor/Manager to provide short‑ and long‑term planning for the logistics area to meet departmental requirements and client needs.
• Prioritize logistics activities to meet deadlines.
• Work with Senior Supervisors/Managers to analyze and manage departmental budget for manpower and operational costs.
• Ensure accuracy of invoice and expense coding and associated records.
• Ensure accuracy of payroll and associated records.
• Maintain required records and documentation properly.
• Know, understand, articulate, and comply with company and departmental policies, protocols, and procedures including safety, compliance, vehicle, employee handbook, and quality assurance.
• Demonstrate organizational commitment.
• Capable of performing all duties of the RSR, Sp. RSR, Adv. RSR Float, Adv. RSR Trainer, and Group Leader.
• Able to perform administrative duties, coordination, data‑oriented activity, and other professional duties.
• All other duties as assigned.

Qualifications

Required Work Experience

• 1–5 years supervisory or leadership experience

Preferred Work Experience

• 2–4 years in logistics field preferred

Physical and Mental Requirements

• May require lifting and carrying objects.
• Frequent walking and/or standing.

Knowledge

• Microsoft Outlook, Word, PowerPoint, and Excel at a basic level.
• OSP, QDTrac, PeopleSoft, and other Quest Diagnostics IT systems at a proficient level.

Skills

• Quickly find common ground and solve problems for the good of all.
• Represent interests of the company.
• Solve problems with peers with minimal noise.
• Positive attitude and seen as a team player.
• Cooperative.
• Easily gains trust and support of staff and peers.
• Communicates clearly and encourages collaboration.
• Influences those around them.
• Calm under pressure; does not become defensive or irritated when times are tough.
• Personally committed to continuously improve self and staff.
• Delegates well and successfully develops others.
• Dedicated to meeting expectations and requirements of internal and external customers.
• Provides necessary information to employees to perform their jobs and feel part of the team.
• Can be counted on to achieve goals.
• Flexible and available, including weekends, holidays, on‑call, and overtime, based on staffing needs.

People Leader Responsibility

• Supervise non‑exempt frontline Logistics Staff including RSRs, Specialty RSRs, Advanced Float RSRs, Advanced Trainer RSRs, and Group Leads.

Work Environment

• Ability to work and drive in various weather conditions.
• Travel required.

Education

• Associate’s degree (preferred).
• High school diploma/GED strongly preferred, or commensurate work experience required.

Licenses and Certifications

• Valid State driver’s license with a driving record that meets Quest Driver’s Safety requirements.

Equal Opportunity Employer

We are an equal opportunity employer. Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran and any other legally protected status.