Logistics Service Readiness & Recovery Lead

RJW Logistics Group; Aurora (IL); Hybride; USD 52 000 - 72 000; Plein temps

Résumé du poste

RJW Transport, Inc. is seeking a Service Coordinator in a full-time hybrid role based in Illinois. The position focuses on warehouse readiness, root-cause resolution, and driving systemic improvements across accountable teams to reduce recurring misses.

The incumbent will analyze daily loads, coordinate recovery efforts, and deliver leadership-ready trend reports while maintaining constructive stakeholder relationships to improve overall performance.

Qualifications

• High school diploma or GED required; some college preferred.
• 3+ years of warehouse, logistics, shipping supervisory or comparable operational leadership experience.
• Exposure to lean methodology and structured problem-solving approaches is preferred.

Responsabilités

• Review the load board each morning to identify carrier loads not picked up the prior day; investigate and document the root cause of each miss.
• Escalate issues to the accountable team - warehouse, carrier, programs, or tracking - and follow through until each load is recovered and back on track.
• Coordinate service recovery by steering stakeholder priorities and holding each group accountable for execution, without performing their work for them.
• Track trends by building, shift, carrier, and rep to highlight gaps in accountability and execution.
• Deliver a weekly trend summary to leadership with recommended solutions that drive systemic change, and support implementation of adopted changes.
• Engage stakeholders constructively and positively, building the working relationships needed to influence priorities across teams.

Connaissances

Root-cause analysis

Problem-solving

Communication

Accountability

Trend data reporting

Formation

High school diploma or GED

Some college preferred

Description du poste

RJW Transport, Inc. is seeking a Service Coordinator in a full-time hybrid role based in Illinois. The position focuses on warehouse readiness, root-cause resolution, and driving systemic improvements across accountable teams to reduce recurring misses.

The incumbent will analyze daily loads, coordinate recovery efforts, and deliver leadership-ready trend reports while maintaining constructive stakeholder relationships to improve overall performance.