Logistics Security Analyst

PINKERTON; Sunnyvale (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Life and AD&D insurance

Medical, dental, vision coverage

401(K)

Paid time off

Job summary

Pinkerton in Sunnyvale is seeking a Control Tower Analyst to join a global client delivery hub. You will monitor shipments, assess risks, and produce reports to improve security and efficiency across multimodal logistics.

You will collaborate with product and operations teams, transform data into actionable insights, and maintain performance metrics in a fast-paced, customer-focused environment with 24/7 needs.

Qualifications

• Associate's degree or higher with multi-year experience within a security operations center, crisis management/response center or logistics department.
• Advanced report writing skills and ability to communicate ideas with influence across the organization.
• Able to handle highly sensitive information with professionalism and discretion.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Tackle customer service issues and build highly scalable services.
• Partner with product teams to identify process improvements and propose service strategies.
• Support identification of supply chain problems and report issues before they become threats.
• Track shipments from origin to destination and ensure receipt.
• Identify opportunities to innovate and simplify shipping processes and conduct risk assessments.
• Understand operating status of shippers/transportation vendors.
• Provide data to support root cause analysis on supply chain risk data.
• Produce operational clarity by combining data and anecdotes and testing hypotheses.
• Operate a risk monitoring dashboard to drive continuous improvement.
• Complete and maintain performance metrics including quality and productivity.
• Generate reports/metrics on a daily, weekly, monthly, and annual basis.

Skills

Communication

Report writing

Professional demeanor

Handling sensitive info

Problem solving

Team player

Judgment

Adaptability

Client oriented

Relationship building

Computer skills

Education

Associate's degree or higher

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact.

At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Control Tower Analyst, assigned to one of Pinkerton's largest global clients, will be a part of a diverse team within the centralized hub of prototype supply chain support. This role utilizes security operations and/or logistics experience to provide expertise in the tracking of safe arrival shipments, risk assessments to identify process improvements, and data reporting and root cause analysis. This role proactively communicates solutions for supply chain security issues or potential delays and works within a very customer-centric environment with an emphasis on innovation, quality, and productivity.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Tackle intriguing customer service issues and build highly scalable services.
• Partner extensively with the product teams to identify process improvement opportunities and propose the best service strategy through liaising with the Supply Chain Security team.
• Support identification of supply chain up and down-stream problems, such as risk events, and report the issues before becoming threats.
• Track shipments from origin to destination and ensure receipt.
• Identify opportunities to innovate and simplify shipping processes, conduct risk assessments, and loss measurements.
• Possess real time knowledge of operating status of different shippers/transportation vendors.
• Predict and detect delays/deviations from the expected/preferred logistics plan.
• Understand contextual information for developing/enabling shipping plan adjustments.
• Alert stakeholders when events happen that modify a shipment’s plan and/or compromises the security safety and secrecy of devices.
• Provide data to support root cause analysis to understand supply chain risk data and relevant service delivery opportunities.
• Produce operational clarity by combing data and anecdotes and continually form and test hypothesis to validate data.
• Operate a risk monitoring dashboard to create a culture of continuous improvement within a customer business unit.
• Use real-world use cases to audit/develop program documents.
• Complete and maintain acceptable performance metrics including; quality, productivity, and first contact resolution.
• Generate daily, weekly, monthly, and annual reports/metrics, as required.
• Foster customer-centric environment which focuses on quality, productivity, and scalability of services.
• All other duties, as assigned.

Qualifications

Associate's degree or higher with multi-year experience within a security operations center, crisis management/response center or logistics department. Tactical understanding of geo-intelligence disciplines, risk analysis, Lean/Six Sigma principles, and/or GPS tracking is a plus as is shipping support knowledge/risk mitigation of confidential sensitive materials in a global multimodal environment. An equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company, is alternatively acceptable.

• Able to effectively communicate ideas with influence across the organization.
• Advanced report writing skills.
• Positive and professional demeanor.
• Able to appropriately handle highly sensitive information.
• Willingness to volunteer and assist, as needed.
• Effective reasoning and complex data interpretation skills.
• Able to manage ambiguity while proactively problem solving.
• Positive team player that models mindfulness and inclusivity.
• Sound judgement regarding the escalation of issues requiring senior-level management support and response.
• Confident while performing within high-intensity, dynamic situations.
• Able to adjust to competing priorities and reprioritize according to situation or client expectations.
• Client orientated and results driven.
• Able to forge relationships across multi-functional teams and stakeholders.
• Computer skills; Microsoft Office and other client-based programs.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Able to work off-hours, weekends, or alternate hours in order to support 24/7/365 global business needs.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $90,000.00 - USD $90,000.00 /Yr.

Location US-CA-Sunnyvale

ID 2026-3079

Category Security Risk Management

Position Type Full-Time

Min Pay Rate USD $90,000.00/Yr.

Max Pay Rate USD $90,000.00/Yr.

Job Type On-Site

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.