Logistics Operations Supervisor

Hackbarth Delivery Service; Pensacola (FL); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Supplemental insurance options

Retirement plan options

Paid time off and holidays

Opportunities for career advancement

Dynamic and inclusive work environment

Job summary

Hackbarth Delivery Service in Pensacola is seeking a hands-on Logistics Operations Supervisor to lead the daily terminal operations, optimize routes, and drive efficiency. The role will supervise terminal staff, contractor routes, ensure safety compliance, manage resources, and maintain customer communications with reporting to senior leadership.

Schedule: Monday–Friday, 7:00am–5:00pm; occasional Saturdays.

Qualifications

• Experience in leadership or logistics management.
• Strong communication and interpersonal skills.
• Knowledge of logistics and supply chain operations.
• Proficiency with logistics and inventory software.
• Familiarity with safety and regulatory requirements.
• Contract negotiation experience.

Responsibilities

• Lead terminal staff and promote accountability, safety, and teamwork.
• Oversee daily terminal operations including loading/unloading and routing.
• Supervise 7 independent contractor routes and monitor performance.
• Ensure compliance with safety standards and regulations.
• Maintain clear OS&D communication with customers.
• Manage labor, equipment, and materials for productivity.
• Maintain clean, organized facilities and secure operations.
• Monitor expenses and seek cost-saving opportunities.
• Prepare regular reports on productivity, service levels, and KPIs.
• Identify and implement process improvements.
• Provide occasional emergency route coverage.
• Ensure environmental, transportation, DOT, and safety compliance.

Skills

Leadership

Team management

Communication

Logistics operations

Negotiation

Microsoft Office

Problem solving

Time management

Tools

Logistics software

Inventory management software

Job description

Hackbarth Delivery Service is a leading logistics and transportation company dedicated to delivering exceptional service and innovative solutions to our clients. We pride ourselves on our commitment to efficiency, sustainability, and customer satisfaction. As we continue to grow, we are seeking a dedicated, experienced, and "hands-on" Logistics Operations Supervisor to join our team.

The Logistics Operations Supervisor will be responsible for the daily flow of work or of a specific segment, such as route launch, will have input and assist in driver negotiations but under the authority/oversight of a Terminal Manager. Conducts driver negotiations and enters into tentative agreements but will not implement them without the direct approval/oversight of a Terminal Manager, or Regional Director as appropriate.

Compensation: $41,000.00 - $52,000.00 Annually

Schedule: Monday - Friday

• 7:00am to 5:00pm
• Occasional Saturdays may be required

Key Responsibilities

• Team Leadership: Lead, motivate, and work alongside a team of terminal staff, including supervisors, warehouse associates, drivers, and administrative personnel, while fostering a culture of accountability, safety, and teamwork.
• Operational Oversight: Provide hands‑on supervision of daily terminal operations, including loading and unloading, sorting product, routing, inventory management, receive scanning, dock activities, and equipment maintenance to ensure smooth and efficient workflows.
• Independent Contractor Oversight: Supervise and support 7 independent contractor routes, ensuring service expectations, safety standards, and delivery performance metrics are consistently met.
• Safety Compliance: Ensure strict adherence to all company safety standards and regulatory requirements while actively promoting and enforcing workplace safety protocols to minimize accidents and injuries.
• Customer Service & OS&D Communication: Maintain strong customer relationships by addressing inquiries, resolving operational issues promptly, and ensuring accurate and timely OS&D (Overages, Shortages, and Damages) communication with customers.
• Resource Management: Effectively manage labor, equipment, fleet utilization, and materials to optimize terminal productivity and operational performance.
• Facility Management: Maintain facility cleanliness, organization, and overall upkeep while ensuring proper facility security procedures are followed at all times.
• Cost Control: Monitor operational expenses, identify cost‑saving opportunities, and implement efficient practices to meet budgetary and performance goals.
• Reporting: Prepare and maintain regular reports on terminal operations, productivity, service levels, and key performance indicators (KPIs) for senior leadership.
• Continuous Improvement: Identify operational challenges and implement process improvements and best practices to enhance efficiency, productivity, and service quality.
• Emergency Route Coverage: Occasionally operate a delivery route during emergencies or staffing shortages to ensure uninterrupted customer service and operational continuity.
• Compliance: Ensure full compliance with all applicable environmental, transportation, DOT, and workplace safety regulations, as well as company policies and procedures.

Qualifications

• Proven experience in a leadership or a related logistics role.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• In‑depth knowledge of logistics and supply chain operations.
• Proficiency in using logistics and inventory management software.
• Knowledge of safety and regulatory requirements in the logistics industry.
• Strong problem‑solving and decision‑making abilities.
• Exceptional organizational and time management skills.
• Contract negotiation experience.
• Must be proficient in Microsoft applications.
• Availability to work flexible hours as needed.

Benefits

• Health, dental, and vision insurance.
• Supplemental insurance options
• Retirement plan options.
• Paid time off and holidays.
• Opportunities for career advancement.
• A dynamic and inclusive work environment.

An Equal Opportunity Employer