Logistics Operations Manager, Site Services

Meta; DeKalb (IL); On-site; USD 115,000 - 163,000; Full time

Job summary

Meta seeks an experienced transportation manager to build partnerships with internal partners, scale the organization, manage escalations, roll out tooling, and coordinate execution to ensure logistical efficiency across multiple large-scale data center sites. The role requires mentoring, process growth, and oversight of data center equipment and infrastructure programs.

The candidate will support diverse stakeholders, develop future state systems, and provide 7-day operational coverage on a

Qualifications

• Bachelor's degree in Supply Chain, Inventory Management, Finance, or a related field.
• Other technical education, experience, and degrees considered based on professional experience.
• 7+ years of experience in warehouse management, 3PL management, transportation management, supply chain, inventory management, operations, or manufacturing.
• 7+ years of experience operating in a matrixed organization, independently identifying, managing, and solving complex, ambiguous problems.
• Proven track record of independently leading warehouse and transportation operations and 3PL providers at scale, and driving operational quality and compliance in a large-scale distribution environment.
• Experience in setting operational standards, metrics, and SOPs adopted across teams or regions.
• Hands-on experience with logistics management systems (WMS/TMS) and transportation logistics services.
• Experience in performance analysis, detailed reporting, and cost management and budget adherence.
• Willingness and ability to travel (~25%) to warehouses and 3PL locations across North America for on-site management and auditing.

Responsibilities

• Must be available to work an 8-hour shift within a 12-hour window (7:00 AM - 7:00 PM) with weekend coverage as needed.
• Engage with internal customers to understand needs and shape the team's roadmap.
• Manage movement of goods and develop efficient routes and schedules.
• Negotiate carrier rates and benchmark against peers for cost reductions.
• Develop and maintain carrier relationships and ensure compliance with standards.
• Conduct regular carrier performance reviews (service quality, on-time, claims).
• Develop and negotiate carrier contracts for competitive rates and terms.
• Develop and track KPIs (on-time delivery, transit times, cost reporting) and analyze data for trends.
• Collaborate with cross-functional teams to align logistics with goals.
• Manage international shipments with import/export compliance.

Skills

Logistics management

Carrier negotiation

KPI tracking

WMS/TMS experience

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain / related field

Other technical education/experience considered

Tools

WMS/TMS

ERP familiarity

Job description

Summary

Meta seeks an experienced transportation manager. The candidate will build partnerships with various internal business partners, support scaling the organization, manage escalations, roll out tooling, coordinate execution activities and ensure logistical efficiency in a fast-paced and growing business area. This position is for a professional who can mentor and grow processes, operate complex programs, maintain engagement with multiple stakeholders, and envision the future systems and processes to support growing customer needs. They will support data center equipment, infrastructure programs, and related gear gear and all large-scale data center sites providing 7-day operational coverage on a 5-day working schedule.

Required Skills

Logistics Operations Manager, Site Services Responsibilities:

1. Must be available to work an 8-hour shift within a 12-hour operational window (7:00 AM - 7:00 PM), with flexibility required for occasional weekend coverage as needed. When a weekend shift is assigned, an alternate weekday off will be scheduled

2. Engage with internal customers to understand their current and future needs, and shape the team's customer-facing vision and roadmap in support of them

3. Manage and coordinate the movement of goods, supplies, and equipment within the organization's facilities, developing efficient transportation routes and schedules for timely delivery

4. Negotiate competitive carrier and transportation rates, and conduct regular benchmarking against industry peers to identify and implement rate-reduction opportunities

5. Develop and maintain carrier relationships to ensure high-quality service and compliance with organizational standards

6. Conduct regular carrier performance reviews covering service quality, on-time performance, and claims management

7. Develop and negotiate carrier contracts to secure competitive rates and terms

8. Develop and track KPIs (on-time delivery, transit times, cost reporting) to measure carrier performance, and analyze the data to identify trends, opportunities, and challenges

9. Collaborate with cross-functional teams to align logistics operations with organizational goals

10. Manage international shipments while ensuring import/export compliance

Minimum Qualifications

Minimum Qualifications:

1. Bachelor's degree in Supply Chain, Inventory Management, Finance, or a related field
2. other technical education, experience, and degrees considered based on professional experience
3. 7+ years of experience in warehouse management, 3PL management, transportation management, supply chain, inventory management, operations, or manufacturing
4. 7+ years of experience operating in a matrixed organization, independently identifying, managing, and solving complex, ambiguous problems
5. Proven track record of independently leading warehouse and transportation operations and 3PL providers at scale, and driving operational quality and compliance in a large-scale distribution environment
6. Demonstrated experience in setting operational standards, metrics, and SOPs adopted across teams or regions
7. Hands-on experience with logistics management systems (WMS/TMS) and transportation logistics services
8. Experience in performance analysis, detailed reporting, and cost management and budget adherence
9. Willingness and ability to travel (estimated ~25%) to warehouses and 3PL locations across North America for on-site management and auditing

Preferred Qualifications

Preferred Qualifications:

1. Experience in logistics operations in a global, high-growth environment
2. Experience with the import/export environment of 3PL/carrier operations
3. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
4. Master's degree in Supply Chain Management, Industrial Engineering, Operations, or an MBA
5. Track record leading initiatives across a geographically distributed, cross-functional environment with a high degree of ambiguity
6. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
7. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
8. Understanding of relational databases and ERP systems (Oracle or similar), plus MS Access, Excel, and Project

Public Compensation

$115,000/year to $163,000/year + bonus + equity + benefits

Industry

Internet

Equal Opportunity

Meta is proud to be an Equal Employment Opportunity and Affliative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].