Logistics Manager, Logistics (AWS)

Amazon; New Albany (OH); On-site; USD 65,000 - 114,000; Full time

Benefits offered by this job

Health insurance

RSUs

Job summary

Amazon Data Services, Inc. is seeking a Data Center Logistics Manager to lead logistics operations across the organization. The role focuses on driving performance, accountability, and safe, reliable service for AWS data centers.

You will coach teams, set vision, manage cross‑functional stakeholders, and ensure compliance with policies while delivering strategic, scalable solutions for current and future capacity needs.

Qualifications

• 4+ years of IT experience or Bachelor’s degree in a technical field.
• 2+ years of people management experience.
• 2+ years of operations/support for data center facilities or production facilities.

Responsibilities

• Lead logistics operations to ensure daily, monthly, and yearly service goals are met.
• Develop and coach team members, build consensus, and drive accountability.
• Create and manage team strategies, vision, and goals aligned with the organization.

Skills

People management

IT experience

Operations experience

Education

Bachelor’s degree or equivalent

Tools

MS Office

Warehouse Management Software

Inventory Management

Job description

Job ID: 10503667 | Amazon Data Services, Inc.

Be a part of operating the world's largest cloud computing infrastructure. Amazon Web Services is seeking a bright, motivated, hardworking individual to fill the Data Center Logistics Manager position. This impactful position requires analytical strength, attention to detail, open communication and the ability to work autonomously. The Logistics Manager partners Infrastructure teams and a wide array of Amazon stakeholders to manage communication, team metrics, and team specific deliverables or milestones. The role demands a strong sense of urgency and the ability to make sound judgement. As a strategist and implementer, the Logistics Manager ensures streamlined activities within the organization that guarantee success for the business, and ceaselessly drives their team to invent and simplify at a local, regional, and potentially cross-regional scale.

As a leader, the most critical aspect of being a Logistics Manager is the successful development and coaching of those under them. An effective Logistics Manager develops strong individuals that know how to make the right decisions, improve organizational culture and to take responsibility when required. Logistics Managers evangelize accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Managers ensure their teams understand the importance of their role, their expectations and how their success impacts the bigger picture. Logistics Managers demonstrate good judgment in how and when to escape without damaging relationships. When confronted with discordant views, Logistics Managers are able to find the best path forward and can influence others to follow that path (build consensus).

The Logistics Manager independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals. Logistics Managers constantly look around corners to proactively mitigate risks before they become roadblocks. To accomplish this:

Logistics Managers think tactically by using expertise and high judgment to establish the right team structure to respond to customer needs and short business goals. They will make sure their team(s) are operating efficiently, meeting SLAs, and delivering results. They create a plans, communicate requirements, negotiate priorities, and define what success looks like across all levels.

Logistics Managers will think strategically by using expertise and high judgment to establish goals in an area where the strategy for may not yet be defined. They set a vision, design a strategy, and achieve consensus on priorities that align with long-term business goals.

The Logistics Manager will ensure outcomes are auditable, decisions are data-driven, and work quality is measurable; and will use this to determine where to simplify or extend solutions for the best outcome.

The Logistics Manager ensures team compliance with policies (e.g., information security, data handling, PCI, accessibility, service level agreements, etc.). They determine if appropriate metrics are in place to measure the customer experience, and if not will work to define them. Logistics Managers allocate time to set up needed operational metrics, customer intake mechanisms, team training, and documentation (e.g., tutorials, help pages, troubleshooting). Logistics Managers prioritize root cause resolution, automation where possible, and other projects that improve customer experience, deliverable quality, and the team environment.

Key job responsibilities

• Logistics Operations Leader - It is the manager’s responsibility to guarantee the organization is running smoothly, ensuring our service meets the expectations and needs of our customers and business on a daily, monthly and yearly basis. Some of these operational tasks include:
  • Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
  • Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor
  • Determine timelines that meet business and customer expectations; ensure they are met
  • Partnering with the management team to establish and maintain quality control standards
  • Remove roadblocks and obstacles for major initiatives
• Logistics Business Leader - It is the manager’s responsibility to act as a business leader by doing the following:
  • The primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective area
  • The primary developer of team strategies, vision and goals for their team in alignment with the broader organization
  • Ensure operational practices are fully compliant with legislation and policy
  • Generate and/or filter information from higher levels of management to their teams
  • Creating, managing, and supporting recognition and communication programs
• Logistics People Leader - It is the manager’s responsibility to act as a people leader by doing the following:
  • Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives
  • The primary facilitator of team coordination and cohesion
  • Maintain a strong focus on personal and team growth and development
  • A strong supporter of projects outside of day-to-day operations
  • Distribute new opportunities fairly amongst the team when available
  • Hold regularly scheduled 1:1's with a focus on personal development
  • Ensure accountability and documentation on coaching opportunities
  • Opening new requisitions and ensure bar is being raised with new internal hires
• Process Improver - The manager shall be a champion of continuous improvement by:
  • Proactively being a driver of process standardization and continuous improvement across the org
  • Contributes to operational deployment plans outlining critical and best practice launch activities
  • Teaching how to create documents, processes, tools and metrics that reflect outcomes
  • Conducts post-deployment evaluations to measure launch effectiveness (PDSA)
  • Advise team members on process improvement strategies
• Audits - The manager will conduct audits using a standardized checklist
• Meetings - Lead team meetings. The manager may also represent Logistics locally and/or globally
• Travel - Travel between sites and across the cluster based on the need of the team and business

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Basic Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Preferred Qualifications

• Knowledge of computer hardware components and operating systems
• Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
• Experience in Warehouse Management Software / Inventory Management Software proficiency
• Familiar with waybills and shipping procedures with transport companies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, OH, New Albany - 65,000.00 - 113,800.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.