Logistics Customer Service Supervisor: Lead & Coach Team

GXO Logistics, Inc.; Hanahan (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

GXO Logistics, Inc. is seeking a Customer Service Supervisor to oversee a group of Customer Care Specialists and ensure top-notch service delivery. You will coach staff, monitor performance, and manage escalation processes in a fast-paced contact center environment.

The role requires 2 years of relevant experience, proficiency in Microsoft Office, and the ability to work a flexible schedule including weekends. U.S. citizenship is required.

Qualifications

• 2 years of relevant work experience.
• Experience with Microsoft Office (Word, Excel and Outlook).
• Availability to work a flexible schedule including overtime and weekends.
• U.S. citizen status required.

Responsibilities

• Organize and supervise day-to-day operations of a contact center team to achieve KPIs.
• Monitor work quality to deliver exceptional customer service.
• Maintain daily/weekly statistics for direct reports.
• Serve as escalation point for complex transactions.
• Resolve complex customer issues and ensure timely follow-up.

Skills

Customer service

Team supervision

Microsoft Office

Flexibility

Education

Bachelor's degree in Logistics or related field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

GXO Logistics, Inc. is seeking a Customer Service Supervisor to oversee a group of Customer Care Specialists and ensure top-notch service delivery. You will coach staff, monitor performance, and manage escalation processes in a fast-paced contact center environment.

The role requires 2 years of relevant experience, proficiency in Microsoft Office, and the ability to work a flexible schedule including weekends. U.S. citizenship is required.