Logistics Customer Service Specialist

Home Depot; Hicksville (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure satisfaction by providing accurate order and delivery information, answering calls and emails promptly, and following up on installations.

The ideal candidate is detail-oriented, organized, and passionate about delivering excellent customer experiences, with 2+ years of experience in customer service or office tasks.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or office administration.
• Strong communication and interpersonal skills to build positive relationships.
• Problem-solving and attention to detail for inquiries.
• Excellent organization to manage multiple tasks.

Responsibilities

• Provide customers with accurate information about orders, delivery status, and product details.
• Answer calls and respond to emails promptly and professionally.
• Follow up on deliveries and installations to ensure customer satisfaction.
• Resolve issues and escalate to supervisor when needed.
• Monitor delivery schedules and provide real-time updates to customers.
• Maintain knowledge of Temco Logistics’ products and services to assist inquiries.
• Assist with office supply inventory and ordering as needed.
• Prepare and submit timely reports, presentations, and proposals.
• Collaborate with colleagues to ensure seamless operations and service.

Skills

Communication

Problem solving

Organizational skills

MS Office

ERP familiarity

Customer service

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure satisfaction by providing accurate order and delivery information, answering calls and emails promptly, and following up on installations.

The ideal candidate is detail-oriented, organized, and passionate about delivering excellent customer experiences, with 2+ years of experience in customer service or office tasks.