Logistics Customer Operations Specialist

GEODIS; New Jersey, United States, Northern America, Americas; Hybrid; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Fair pay

Bonus opportunities

Early earnings access

Free healthcare access

Paid holidays and leave

Safe work environment

Employee voice & growth

Promotions at GEODIS

Compassion Fund assistance

Community involvement

Fun & inclusive culture

Zusammenfassung

GEODIS is seeking a Customer Operations Representative to manage daily account activities, analyze inquiries, and schedule pickups and deliveries for a portfolio of clients. You will collaborate with Carrier Team and Account Executives to ensure timely, accurate updates and pricing support.

A strong customer service mindset and team collaboration are essential. The role emphasizes multitasking in a fast-paced logistics environment, with opportunities across part-time, full-time, or seasonal

Qualifikationen

• Bachelor's degree preferred.
• Previous freight brokerage experience preferred.
• Proven commitment and work ethic in school or work setting.
• Excellent written and oral communication demonstrating relationships with customers.
• Committed to executional and outstanding customer service.
• Able to persuade, motivate, influence and negotiate.
• Able to work in a team environment while delivering independent results.
• Fast-paced and able to multitask in a high-pressure environment.

Aufgaben

• Manage day-to-day operations of the assigned account(s) and identify opportunities to improve service and increase business.
• Analyze customer inquiries, make informed decisions, and provide timely updates to customers.
• Schedule pickups and deliveries based on customer needs and priorities.
• Coordinate with Carrier Team to ensure bookings and tracking for on-time pickup/delivery.
• Support pricing and quoting activity under guidance from Account Executive.
• Perform other duties as required and assigned.

Kenntnisse

Excellent communication

Customer service

Teamwork

Negotiation

Multitasking

Ausbildung

Bachelor's degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing or related studies

Jobbeschreibung

GEODIS is seeking a Customer Operations Representative to manage daily account activities, analyze inquiries, and schedule pickups and deliveries for a portfolio of clients. You will collaborate with Carrier Team and Account Executives to ensure timely, accurate updates and pricing support.

A strong customer service mindset and team collaboration are essential. The role emphasizes multitasking in a fast-paced logistics environment, with opportunities across part-time, full-time, or seasonal