Logistics Customer Experience Specialist

J.B. Hunt Transport; Lowell (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short‑term and long‑term disability

Paid time off

Six weeks of paid maternity leave

Six paid holidays

Job summary

J.B. Hunt Transport in Lowell, Arkansas, seeks a Customer Experience Representative to execute customer freight orders and deliver exceptional service. You will foster customer relationships, maximize freight potential, and support on‑time delivery and accurate billing.

The role requires 1–2 years in Customer Service or Sales, with a Bachelor’s or GED, and strong communication skills. A fast-paced environment values professionalism and multitasking capabilities.

Qualifications

• Bachelor's Degree or High School Diploma/GED (with 1–2 years in Customer Service or Sales).
• Ability to communicate effectively across mediums; handle multiple priorities; remain professional under pressure.

Responsibilities

• Execute customer freight orders to meet volume goals and deliver excellent service.
• Promote positive customer relationships and maximize freight potential.
• Monitor on‑time delivery, billing accuracy, and damage‑free services.
• Schedule pickups and deliveries to optimize transit time and meet customer expectations.
• Enter orders into OMS and provide load updates to operations.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's Degree

High School Diploma/GED

Job description

J.B. Hunt Transport in Lowell, Arkansas, seeks a Customer Experience Representative to execute customer freight orders and deliver exceptional service. You will foster customer relationships, maximize freight potential, and support on‑time delivery and accurate billing.

The role requires 1–2 years in Customer Service or Sales, with a Bachelor’s or GED, and strong communication skills. A fast-paced environment values professionalism and multitasking capabilities.