Logistics Coordinator - Inbound

Lush Fresh Handmade Cosmetics; United States; Hybrid; USD 47,000 - 61,000; Full time

Job summary

Lush Fresh Handmade Cosmetics is hiring an inbound Logistics Coordinator to manage national and international logistics with a focus on efficiency and cost control. You will partner with suppliers, freight forwarders, and internal teams to ensure timely inbound flows into North America distribution points.

The role requires strong communication, proactive problem solving, and the ability to adapt in a fast-paced environment. Hybrid work in Etobicoke, ON, with occasional travel may be expected.

Qualifications

• Minimum 1 year in current role
• At least 2 years in logistics, procurement or distribution (within Lush or externally)
• Proactive and resourceful in issue handling
• Strong collaboration and communication across all levels
• Ability to operate in fast-paced environment and adapt
• Excellent analytical and troubleshooting skills
• Excellent oral and written communication
• Self-directed and driven to achieve results
• Proficient with MS Office and Google Suite
• Willingness to travel domestically or internationally

Responsibilities

• Support inbound national and international logistics operations into North America
• Coordinate inbound shipments from global suppliers to LUSH NA distribution points
• Work with freight forwarders, carriers, and customs brokers for compliant import/export
• Maintain inbound transportation and export SOPs for regulatory compliance
• Monitor shipment status, timelines, costs, and service performance
• Collaborate with Procurement, Manufacturing and warehouse teams to support flow
• Provide updates on inbound shipment status, delays and risks
• Assist in customs clearance documentation and compliance
• Identify cost-saving opportunities like freight consolidation and routing efficiencies
• Maintain data records and shipment tracking in internal systems
• Support continuous improvement initiatives for efficiency and cost reduction
• Foster relationships with freight forwarders, brokers and internal teams
• Communicate disruptions promptly to Inbound Lead

Skills

Logistics coordination

Communication skills

Analytical skills

MS Office & Google Suite

Tools

MS Office

Google Suite

ERP systems

Job description

Job title

Logistics Coordinator - Inbound (Internal Only)

Department

Logistics

Terms of employment

Contract, Full-time, Salary

Reports to

Tsering Paldon, Logistics Lead

Apply by

12:00 PM EST on Friday, August 7, 2026

Location

Hybrid, Etobicoke, ON

Availability

Full-time with an ability to work mornings, afternoons, overnights, holidays, and occasional weekends

About the company

Lush Fresh Handmade Cosmetics supports more than 250 retail stores in Canada and the USA, a mail-order business, and Distribution and Manufacturing centers based in Toronto. Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities, giving back to organizations that can make a difference through our Community Donations program.

Role Overview

Reporting to the Inbound Lead, this role ensures that inbound, export, and community donations logistical requirements are met while optimizing costs and ensuring service expectations. This role requires a self-driven individual with strong communication and organizational skills who can deliver high-level service through proactive communication.

The ideal candidate will understand business-critical functions and priorities. They will confidently communicate timelines and delivery expectations across inbound, exports, and donation streams. They will drive operational excellence, identify process improvements, and ensure quality, compliance, and value across all National & International activities.

As an Inbound Coordinator, you bring LUSH’s practices into all elements of your work: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Responsibilities

• Support the execution of inbound national and international logistics operations into North America, ensuring alignment with the direction set by the Inbound Lead
• Coordinate and track inbound shipments from global suppliers and manufacturing sites into LUSH North America distribution points
• Work closely with freight forwarders, carriers, and customs brokers to ensure timely and compliant import and export of goods.
• Assist in maintaining and executing inbound transportation and export SOPs to ensure shipments meet all regulatory and customs requirements
• Monitor shipment status, delivery timelines, transport costs, and service performance, escalating issues to the Inbound Lead as required.
• Collaborate with internal stakeholders, including Procurement, Manufacturing, and warehouse teams, to support smooth inbound and export flow and resolve operational challenges
• Provide regular updates and visibility on inbound shipment status, delays, and risks to stakeholders
• Support customs clearance processes by ensuring documentation accuracy and compliance with import and export regulations.
• Assist in identifying cost-saving opportunities such as freight consolidation, routing efficiencies, and carrier utilization improvements.
• Maintain accurate data records, shipment tracking, and documentation within internal systems
• Help identify inbound logistics constraints and proactively communicate risks to support contingency planning led by the Inbound Lead.
• Contribute to continuous improvement initiatives focused on efficiency, cost reduction, and service level enhancements.
• Support carrier performance tracking and contract compliance, flagging discrepancies or issues
• Provide operational support for projects and initiatives related to inbound international logistics
• Foster strong working relationships with external partners (freight forwarders, brokers, vendors) and internal teams to ensure alignment and service excellence
• Take a proactive, solution-oriented approach to problem-solving, escalating complex issues appropriately to the Inbound Lead
• Ensure timely communication of any disruptions that could impact inventory availability or downstream operations

Qualifications

Required qualifications

• Has held current role for a minimum of 1 year
• At least 2 years of direct experience working in Logistics, Procurement and/or Distribution at Lush or externally
• Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
• Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization
• Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic environment, and the ability to adapt and change
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent oral and written communication skills
• Self-directed and driven to achieve desired results
• Service-oriented with keen attention to detail and diligent on follow-up
• Proficient with MS Office and Google Suite
• Respect for your working environment and those around you
• Ability to travel domestically or or International travel as required

Preferred qualifications

• A minimum of 2 years of direct experience in freight/transportation and procurement
• Strong understanding of transportation metrics and their role in supporting supply chain objectives
• Transportation of Dangerous Goods certified
• Knowledgeable in transportation laws and regulations
• Experience with all modes of transportation

Need help? Email [e-mail]

Only select applicants will be considered for this opportunity based on our selection criteria

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non‑profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

Lush North Americaunequivocally supports equal opportunity employment for all applicants regardless of religion, race, color,gender identity or expression, sexual orientation, ancestry,differently abled, adversemental health, and other characteristics both defined, protected and enforced by the law underfederal or provincial/state jurisdiction.

We Are Lush

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil‑Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada:Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.