Logistics Coordinator - Dallas, TX

The Home Depot

Dallas (TX)

On-site

USD 52,000 - 76,000

Full time

12 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

The Home Depot is seeking a Logistics Coordinator to maximize the productivity of delivery resources, plan complex routes, and coordinate with Stores, Rental Sales Representatives, and Drivers to ensure timely delivery and pickups. The role focuses on disputes resolution and continuous process improvements across regions.

Ideal candidates will have at least 1 year of experience, strong collaboration and project management skills, and proficiency with Microsoft Office Suite.

Qualifications

Must be 18 years of age or older.
Must be legally permitted to work in the United States.

Responsibilities

Leads cross-functional projects and participates in team strategy discussions.
Promotes safety and ensures compliance with DOT driving standards.
Manages dispute resolution with customers and partners.
Plans driver routes to meet customer needs and maximize efficiency within an assigned region.

Skills

Collaboration

Project management

Communication

Decision making

Education

High school diploma or GED

Associate's degree or equivalent

Tools

Microsoft Office Suite

PowerPoint

Job description

Position Purpose

The purpose of this position is to maximize the productivity of all delivery resources (drivers, trailers, and vehicles) to ensure that rental assets are delivered and picked up on time. To achieve this, Logistics Coordinators must work with Stores, Rental Sales Representatives, and Rental Delivery Drivers to ensure all parties are executing as desired and that each party is accountable for service failures. The Logistics Coordinator manages the Large Equipment delivery process by planning and adjusting complex delivery routes to meet deliverables, maximize efficiency, and address delivery challenges. The position also manages the dispute resolution process, acting as a liaison between all stakeholders. The Logistics Coordinator must routinely think creatively to find solutions to problems and make recommendations based on routing and delivery expertise. Each coordinator is responsible for the network and has a specific focus on regions.

Req189786

Position Purpose

Key Responsibilities

30% - Collaboration - This role is responsible for leading cross-functional projects and participating in team strategy discussions. Partners with the Contact Center on prospective rentals. Complete daily pick-up confirmation calls. Partners with sales team to assist with sales inquiries, appointments, equipment availability, and other opportunities. Partners with other facilities/locations on sourcing fleet for upcoming jobs. Partners with leadership on scheduling transportation of fleet being transferred from another facility. Partners with outside haulers when needed to deliver equipment. Troubleshoots reports daily and partners to resolve.
5% - Compliance, Safety & Training - Promotes overall safety and supports leadership where applicable. Perform all work and assignments in accordance with proper safety practices. Maintain regulatory compliance and DOT driving standards.
10% - Dispute Resolution - Manages the dispute resolution process with customers by analyzing and exploring various solutions and making recommendations to stores or other business partners.
55% - Routing, Planning, and Problem Solving - Uses discretion and independent judgment to plan driver routes that will meet customer needs while maximizing efficiency. This includes strategic planning to achieve on-time delivery of 90% or better as well as working with Technicians to ensure equipment is rental-ready and preloaded to ensure efficiency within an assigned region and adjusting routes to address various delivery challenges. This involves complex decision-making in a fast-paced environment. The Logistics Coordinator also makes recommendations for process changes that align with business goals.

Direct Manager/Direct Reports

This position reports to the Rental Operations Supervisor or Regional Rental Manager
This position has 0 direct reports

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be 18 years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications

Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job.

Minimum Years Of Work Experience

Preferred Years Of Work Experience

Minimum Leadership Experience