Logistics Coordinator

Syncreon; Santa Clara (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Syncreon in Santa Clara, CA is seeking an L2 Logistics Coordinator to support day-to-day order management and customer service. You will handle inquiries, coordinate with account control, and ensure timely processing of orders and accurate reporting to meet KPIs.

The role focuses on continuous improvement of operations, inbound/outbound scheduling, and stock levels, with opportunities to contribute to layout and efficiency initiatives within a growing 3PL.

Qualifications

• Customer service background in logistics or planning with ability to manage issues promptly.
• Strong Excel skills with data tracking and analysis.
• Able to adapt in a fast-changing environment and multitask efficiently.

Responsibilities

• Handle customer queries, escalations and day-to-day reports for orders.
• Build relationships with Key Account control tower staff to service requirements.
• Prepare weekly/monthly customer and carrier performance reports with accuracy.
• Support inbound/outbound operations through scheduling and coordination.
• Communicate with customers and stakeholders internally and externally.
• Process order setup via internal systems including EDI feeds.
• Ensure orders are picked and processed timely to meet KPI targets and inventory levels.
• Other duties as assigned.

Skills

Customer service

Logistics planning

Excel

Communication

Tools

EDI feeds

Order management system

Pivot Tables

Job description

Interested in joining a dynamic and growing 3PL as a L2 – Logistics Coordinator where lots of engineering challenges await? OurSanta Clara, CAteam isworking on continuous improvements, operational efficienciesand layout, and is looking for a motivated and experienced colleague with a strong background in supply chain management.

If you are a results-oriented, team-player with a track record for providing top-tier customer service and possessing a "can-do" attitude and you find yourself excited for the possibility of expanding your role within the Company at this time - then we want to hear from you and how you might contribute to the further growth of the team within this role!

About the Role

How you will contribute

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

Your Key Qualifications

• Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner.
• Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis.
• Ability to adapt and work in an ever changing, stress induced changing environment.
• Ability to multiitask effectively

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Nearest Major Market: San Jose Nearest Secondary Market: Palo Alto Job Segment: Logistics, Supply Chain, Supply Chain Manager, Engineer, Supply, Operations, Engineering