Logistics Business Support (Korean Bilingual)

SBT Global, Inc.; Duluth (GA); On-site; USD 33,062 - 38,572; Full time

Job summary

SBT Global, Inc. is hiring for a logistics support role in Duluth, Georgia. This entry-level position requires excellent written and oral skills in English and Korean, as well as proficiency in Microsoft Office. Responsibilities include preparing performance reports, responding to customer inquiries, assisting with freight rate quotations, and conducting market research. Ideal candidates should have a Bachelor's degree in Logistics or related fields and possess strong organizational and multitasking skills. Opportunities for training and growth in the logistics industry are provided.

Qualifications

• Entry level or less than 3 years of experience in logistics operation, sales support, or business development.
• Self-motivated and adaptable to a fast-paced environment.
• Willingness to expand knowledge of the logistics industry.

Responsibilities

• Prepare reports and performance summaries for management.
• Assist in tracking performance data and generating reports.
• Respond to customer inquiries regarding service status.
• Support the preparation of freight rate quotations.
• Follow up on customer complaints for resolution.
• Collaborate with teams to support contract administration.
• Conduct market research to identify industry trends.
• Perform daily operational support to enhance workflow efficiency.

Skills

Excellent written and oral skills (English/Korean)

Strong organizational skills

Multitasking skills

Excellent communication skills

Interpersonal skills

Proficient in Microsoft Office

Education

Bachelor’s degree in Logistics, Business Administration, Supply Chain Management, Marketing or related field

Tools

Microsoft Office (Excel, PowerPoint, Word)

CRM experience (e.g., Salesforce)

Job description

• Contract

Company Description

1 yr Contract

Pay Rate: $24~ $28/hr DOE

Excellent written and oral skills (English/Korean) required

Job Description

• Prepare reports and performance summaries for management review.
• Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.
• Assist in tracking performance data and generating business reports as directed.

2. Pricing Support & Inquiry Handling

• Respond to customer inquiries regarding service status and general requests.
• Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead.
• Provide administrative assistance for rate documentation and contract filing.
• Assist in maintaining relationships with existing and potential customers through follow-up communications.
• Manage and update CRM systems and sales databases to ensure data accuracy.
• Monitor sales pipeline progress and update lead status based on team input.

4. Customer Service & Internal Coordination

• Follow up on customer complaints and coordinate with relevant departments for resolution.
• Ensure timely communication between internal teams to resolve operational issues.
• Support administrative tasks related to sales orders and shipment processing.

5. Cross-Functional Coordination

• Facilitate communication between Sales and Operations teams.
• Collaborate with Pricing, Legal, and Finance teams to support contract administration.
• Provide operational support for new business implementation and cross-departmental projects.

6. Sales Documentation & Profitability Analysis

• Assist in theformatting and preparationof sales materials, proposals, and presentations.
• Support Excel-based data tasks, such as P&L simulations and profitability data entry.
• Assist in compiling data for margin analysis and pricing evaluations.

7. Market Research & Admin Support

• Conduct market research to identify industry trends and potential client lists.
• Provide administrative assistance for business development activities and client meetings.

8. Process Improvement & Operational Support

• Provide daily operational support to enhance internal workflow efficiency.
• Contribute to initiatives aimed at improving service productivity and customer satisfaction.
• Perform ad-hoc reporting, as required.
• Perform other job related duties as required

Qualifications

• Entry level or less than 3 years of logistics operation or sales support or business development support experience
• Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
• Excellent written and oral skills (English/Korean) required
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
• Self-motivated, team-oriented, and adaptable to a fast-paced environment.
• Willingness to expand knowledge of logistics industry