Login Technician

Certified Group; Springdale (AR); On-site; USD 34,000 - 44,000; Full time

Job summary

Certified Group is a network of laboratories providing testing, regulatory consulting, and certification services. This role processes customer samples, ensures protocols are followed, and notifies clients of any issues related to samples submitted for testing.

You will enter data in a LIMS, maintain sample integrity, and coordinate with clients to clarify orders while adhering to FSNS procedures and safety requirements.

Qualifications

• High School Diploma or GED required or equivalent.
• Basic knowledge of concepts and practices of a testing laboratory.
• One or more years of experience in a commercial food-testing laboratory preferred.
• Or equivalent combination of education and experience.

Responsibilities

• Receive, prepare, and set-up samples for analysis.
• Enter data, choose analyses, log and approve samples in a LIMS.
• Process and maintain client samples at correct temperatures.
• Segregate samples according to FSNS procedures.
• Assist with shipping of customer supplies including return coolers.
• Communicate with clients for clarification on orders as needed.
• Follow FSNS procedures and customer requirements.
• Maintain equipment, supplies, and quality records; work in a neat, safe environment.
• Share information to maintain customer satisfaction.
• Help manage priorities to meet team goals.

Skills

Data entry

Attention to detail

Communication with clients

Team collaboration

Education

High School Diploma or GED

Tools

LIMS software

Windows OS

Job description

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

• Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
• Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
• Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
• EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
• FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

JOB SUMMARY

Process customer samples ensuring protocols are followed for receipt and handling. Properly notify customers of issues related to samples submitted for testing.

ESSENTIAL RESPONSIBILITIES

• Receive, prepare, and set-up samples for analysis
• Enter data, choose analyses, log and approve samples using a LIMS database on a Windows computer workstation
• Process and maintain client samples at correct temperatures
• Segregate samples according to FSNS procedures
• Assist with shipping of customer supplies including return coolers to customers
• Communicate with clients for clarification on orders as needed
• Follow assigned series of processes, procedures and/or techniques in accordance with FSNS policies/procedures and customer requirements
• Maintain laboratory conditions including equipment, supplies, quality assurance programs and accurate records throughout all proceduresPerform all activities in a neat, safe, hygienic, and efficient manner
• Share information in an open, timely manner, maintaining customer satisfaction
• Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net Services Team
• Responsible for the safety of oneself and others working within their area
• Responsible for the completion of required training

MINIMUM QUALIFICATIONS

• High School Diploma or GED
• Basic knowledge of concepts and practices of a testing laboratory
• One or more years of experience in a commercial food-testing laboratory preferred
• Or equivalent combination of education and experience

PHYSICAL DEMANDS

• Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
• Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
• Noise level varies from quiet to loud
• Temperature varies from hot to cold
• Interactive and fast-paced team-oriented tasks
• Overnight Travel is required at the discretion of management
• Occasionally lift and/or move up to 25 pounds.
• Color vision and depth perception

Schedule: Tuesday to Saturday 9:30am to 6pm

By applying, you acknowledge that Certified Group will process your personal information for recruitment and hiring purposes in accordance with our Applicant Privacy Policy. California residents may review additional information about how we collect and use personal information, including retention and rights, in our California Notice at Collection. To view our Privacy Policy, click the link here: Certified Group Privacy Policy

We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.