LOFT | Sales Lead (Keyholder) | Ridgedale Mall

N23 Premium Brands Opco LLC; Minnetonka (MN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT store leadership role at a KnitWell Group location seeks a Sales Lead to guide customer experiences and support associates. You will collaborate with store leadership to master store functions and step in as manager when needed.

You will drive personalized service, coach teammates, and uphold brand standards while leveraging tools for omnichannel excellence.

Qualifications

• 6–12 months retail sales experience preferred.
• Management experience preferred.
• Comfort with using a POS system and technology.
• Enjoys communicating and coaching teammates.
• Flexible evenings, weekends and holidays required.
• Shows initiative, can decide and prioritize tasks.
• Able to organize, delegate and meet deadlines.

Responsibilities

• Be a brand representative and model personalized customer experience.
• Assist store leaders with onboarding and developing the team.
• Support an inclusive store environment for associates.
• Maintain high visual and operational standards with customer focus.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching to staff.
• Build relationships and share ideas to support the team.
• Stay informed on priorities and promotions using available tools.
• Step into manager role when needed.

Skills

Retail sales experience

Management experience

Tech proficient / POS

Communication & coaching

Flexible availability

Decision making / prioritization

Team delegation

Tools

Point-of-sale system

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The impact you can have

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Qualifications

• 6-months of retail sales experience (preferred)
• Management experience (preferred)
• Technology proficient and ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability - including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Job details

Location: Store 1598-Ridgedale Center-ANN-Minnetonka, MN 55305 Position Type: Regular/Part time Pay Range: $13.20 - $16.40 Hourly USD

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

KnitWell Group

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.