Lodge Manager, Kenai Fjords Wilderness Lodge

Pursuit Collection; Seward (AK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Join an inclusive global team

Free access to Pursuit attractions & ½

Discounts on hotel stays, dining & reſ

Mental health and wellness resources

Job summary

Pursuit Collection is seeking a full-time seasonal operations leader for the Kenai Fjords Wilderness Lodge in Alaska, starting January 2027. You will oversee housekeeping, accounting, food and beverage, retail, and maintenance, while coaching staff and managing payroll and safety programs.

You’ll partner with other departments to ensure guest satisfaction, manage budgets, and uphold lodge standards. Strong leadership and Alaska hospitality knowledge are essential for success.

Qualifications

• CPR and 1st Aid Certification on record; Wilderness First Responder preferred
• Training for Alcohol Professionals, TAPS
• ServSafe Food Protection Managers Certificate
• Experience with tourism business in Alaska and large private industry influence
• Experience in food, beverage, hospitality services and operations
• Knowledge of hotel industry maintenance and safety standards
• Strong supervisory/leadership skills with ability to train and lead staff
• Some college education and 3–5 years practical experience in hotel/restaurant management

Responsibilities

• Provide excellent guest service to guests and team members
• Make sound judgments and anticipate issues and opportunities
• Handle comments, complaints and concerns efficiently for guest interest
• Work with all departments to ensure guest satisfaction
• Greet guests professionally on arrival and departure
• Know daily Lodge activities to answer guest questions
• Assist General Manager in managing all Lodge facilities and operations
• Ensure safety and security of guests and employees on-site
• Meet or exceed standards of guest service and product quality
• Ensure cleanliness and maintenance per regulations and standards
• Develop and coordinate safety meetings and drills
• Maintain inventory of lodging supplies, food and dry goods
• Monitor operational and labor budgets
• Submit accurate timesheets and approve staff timesheets
• Secure cash and manage deposits with accounting
• Maintain communication with Kenai Fjord Tours office in Seward
• Coordinate with operations and vessel staff for arrivals, counts, shuttle times
• Oversee start-up/shutdown of Lodge facilities

Skills

CPR

First Aid

Wilderness First Responder

Alcohol Certification (TAPS)

ServSafe

Tourism knowledge Alaska

Hospitality operations

Maintenance and safety

Supervisory leadership

Hotel/restaurant management experience

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This will be a full-time seasonal role beginning in January 2027.

Responsible for daily operations of Kenai Fjords Wilderness Lodge (KFWL)with management and daily operation of all the facilities, including efficient operation of housekeeping, accounting and cash control, food and beverage operations, applicable retail operations, and proper maintenance of the buildings. Responsible for training and coaching of team members; scheduling and payroll functions, and overall team environment. Responsible for safe and efficient food and beverage operations; selection, hiring and training of all food and beverage department personnel and labor cost control, and producing a consistently high-quality dining experience according to lodge standards. Attend staff meetings, safety briefings daily.

ROLES & RESPONSIBILTIIES

• Provide excellent guest service to guests and other team members

• Make sound judgments and anticipate issues and opportunities

• Handle comments, complaints and concerns with a high level of efficiency and in the best interest of the guest

• Work closely with all other departments to ensure overall guest satisfaction

• Greet arriving/departing guests in a professional and pleasant manner

• Be knowledgeable of daily functions or activities occurring at the Lodge and in area in order to answer guests’ questions

• In conjunction with the General Manager responsible for the overall management and operation of all KFWL facilities, including but not limited to:

• Ensuring the safety and security of all guests and employees on-site

• Meeting or exceeding industry and Company standards of guest service and product quality

• Ensuring facilities meet or exceed legal, industry and Company standards for cleanliness and maintenance of facilities, such as: daily, weekly and ongoing maintenance and cleaning in and around facilities compliance with DEC regulations relating to cleaning and sanitizing guidelines for kitchen, dining room and food storage areas, such as refrigerator, freezer and cooler space

• Developing and coordinating regularly scheduled safety meetings and drills.

• Maintaining adequate daily and ongoing inventory of all lodging supplies, food and dry goods.

• Participates in monitoring the operational and labor budget

• Responsible for submitting accurate timesheets of allteam members; reviews and approves staff timesheets.

• Ensures all cash is secured, deposits are made on a regular basis, and submitted to Kenai Fjords Tours accounting in a timely manner

• Responsible for maintaining routine and emergency channels of communication with the Kenai Fjord Tours office in Seward

• Coordinates with Kenai Fjord Tours operations and vessel staff for arrival times, passenger counts, shuttle times and supply delivery

• Coordinating and managing duties associated with start-up and shut down of KFWL facilities.

REQUIRED SKILLS & QUALIFICATIONS

• Current CPR and 1st Aid Certification, Wilderness First Responder or higher preferred

• Training for Alcohol Professionals, TAPS

• ServSafe Food Protection Managers Certificate

• Working knowledge of the principles and practices of the tourism business in Alaska, including state government, industry organizations, and large private industry influences

• Working knowledge of food, beverage, and hospitality services and operations

• Working knowledge of maintenance and safety standards in the hotel industry

• Strong supervisory / leadership skills with ability to effectively train, manage and lead staff

• Some college education and three to five years’ practical experience in hotel and/or restaurant management, hospitality management, or any combination of education and experience that provides the necessary skills, knowledge and abilities

About Us:

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is locatedto apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.