Locum Client Services Representative

Vicar Operating, Inc. dba VCA; Bakersfield (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

VCA Bakersfield Animal Hospital is seeking a locum (relief) Client Service Representative with at least 1 year of veterinary experience to join our team dedicated to exceptional client service and pet care.

In this role you will greet clients, schedule appointments, discuss fees, process payments, and assist with product recommendations while maintaining medical records and a clean, welcoming reception area.

Qualifications

• Minimum 1 year veterinary experience.
• Strong client service skills and professional appearance.
• Ability to communicate clearly with clients and team members.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including education on basic pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean.

Skills

Customer service

Communication

Professional demeanor

Job description

We are seeking an Locum (relief) Client Service Representative to join our team that has a minimum of 1 year veterinary experience. At VCA Bakersfield Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Shift & Compensation

Shift differential for hours worked between 6p-6a. Scheduled on an as needed basis. Wage: $17.00/hour.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

• Medical
• Dental
• Vision
• Paid vacation/sick days
• 401(k)
• Generous employee pet discounts

Equal Opportunity Statement

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Company Overview

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.