Lockbox Specialist II

TD Bank, N.A.; Mount Laurel Township (NJ); On-site; USD 23,000 - 29,000; Part time

Job summary

TD Bank, N.A. in Mount Laurel, New Jersey is seeking a part-time Payments & Deposit Operations Representative I to support a broad range of transactional processing within the Personal & Commercial Banking line of business.

This on-site role offers 20 hours weekly with a 2:00 PM–6:00 PM EST schedule, Monday through Friday. The position emphasizes accuracy, adherence to SLAs, and professional interaction with partners and customers while performing routine transactions through TD systems.

Qualifications

• High School diploma.

Responsibilities

• Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal SLAs.
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained.
• Identifies opportunities to improve service delivery.
• Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Interacts with partners by responding to requests in an effective and timely manner.
• Uses effective relationship skills when communicating with partners/colleagues/customers.

Education

High School diploma

Job description

Work Location

Mount Laurel, New Jersey, United States of America

Hours

20

Pay Details

$22.00 - $27.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Payments & Deposit Operations Representative I Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations function. Communicates with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes. Fully On-Site | Mt. Laurel, NJ | Part-Time Schedule: 2:00 PM- 6:00 PM EST. ( Mon - Fri ) Depth & Scope: Works within well-defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact Completes standard transactions using a limited number of systems and/or applications Executes through a prescribed, established or documented set of parameters/procedures Limited to low decision-making authority Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion Limited or first level (initial) interaction with internal partners Focus of work is on the completion of day-to-day processes or activities however may include weekly or monthly routine activities Requires entry or working level knowledge of processes/procedures

Education & Experience

High School diploma

Customer Accountabilities

• Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
• Identifies opportunities to improve service delivery
• Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interacts with partners by responding to requests in an effective and timely manner
• Uses effective relationship skills when communicating with partners/colleagues/customers

Shareholder Accountabilities

• Completes assigned workload to meet SLA requirements for service and productivity
• Understands and applies operating policies and procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Supports the timely and accurate completion of business processes and procedures
• Escalates non-standard or high-risk activities as necessary
• Supports and participates in process improvement opportunities
• Ensures necessary due diligence to support the accuracy of all transactions/activities
• Be knowledgeable of and complies with Bank Code of Conduct

Employee/Team Accountabilities

• Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment
• Supports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideas
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up to date about all relevant or useful information related to day-to-day activities
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for function and the bank, both internally and/or externally

Physical Requirements

• Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Total Rewards Package

• base salary
• variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Commitment to Diversity, Equity, and Inclusion

TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific