Lockbox Processor (GOV)

Fairygodboss; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

PNC is seeking a Lockbox Processor (GOV) for its AR Advantage Operations in Pittsburgh, PA. The role requires working Sunday to Thursday from 10:00 PM to 6:30 AM and focuses on remittance extraction, transaction processing, and quality control.

The position emphasizes accuracy, risk management, and adherence to SOPs, with required background checks due to government contracts. In-office culture and sponsorship limitations are noted in the postings.

Qualifications

• No university degree is required for this role.
• Experience is not mandatory; education and certifications may be considered in lieu of experience.
• Background checks may be required due to government client contract obligations.

Responsibilities

• Extracts remittances following standard operating procedures.
• Processes and reconciles transactions according to policies.
• Ensures materials and capacity are available to complete transactions.
• Provides feedback on workflow and received work.
• Reviews transactions for accuracy and adherence to service levels.

Skills

Data Entry

Process Improvements

Risk Mitigation Strategies

SOP

Work Processes

Education

No Degree

Job description

Job Profile

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Lockbox Processor (GOV) within PNC's AR Advantage Operations organization, you will be based in Pittsburgh, PA.

The work schedule for this role will be Sunday - Thursday, 10:00 PM - 6:30 AM

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Extracts remittances based on standard operating procedures. Responsible for maintaining specific productivity and quality levels. May require some machine operation and basic ten key skills.
• Processes and/or reconciles transactions in accordance with established policies and procedures.
• Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
• Provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Data Entry, Process Improvements, Risk Mitigation Strategies, Standard Operating Procedure (SOP), Work Processes

Competencies

Accuracy and Attention to Detail, Managing Multiple Priorities, Operational Functions, Standard Operating Procedures

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as established by the specific government client contract.

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.