Lock Desk Analyst

Elevations Credit Union; Broomfield (CO); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

4 weeks PTO

Health, dental, vision coverage

401(k) match

Parental leave

Employee Assistance Program

Tuition reimbursement

LinkedIn Learning access

Hybrid work option

Job summary

Elevations Credit Union is seeking a Lock Desk Analyst to serve as the primary pricing and lock desk resource for Mortgage Sales. You will manage pricing, lock status, and investor requirements while supporting profitability and risk management across the mortgage portfolio.

The role requires evaluating product eligibility, generating daily rate sheets, and assisting with process improvements. Office-based with hybrid flexibility and a focus on accuracy and collaboration.

Qualifications

• Bachelor’s degree or equivalent related work experience.
• 2+ years of mortgage/finance experience.
• Strong excel capabilities including the ability to analyze large sets of data.
• Effective written and verbal communication skills.
• Exceptional attention to detail and accuracy.

Responsibilities

• Acts as the primary lock desk contact for mortgage sales, helping resolve lock, pricing, policy, and process‑related questions.
• Assists Mortgage Sales and Operations in evaluating product eligibility, investor requirements, and pricing scenarios.
• Creates, reviews, and distributes daily rate sheets for first mortgage products.
• Monitors the mortgage pipeline for pricing accuracy, lock status, expiration risk, and investor eligibility, coordinating with Mortgage Sales and Operations to resolve discrepancies.
• Review and process lock extensions, relocks, and pricing exceptions in accordance with established policies and investor guidelines.
• Support loan delivery through process improvement and act as a backup for Loan Delivery function as needed.
• Prepare recurring and ad hoc reports related to mortgage production, lock activity, pipeline performance, profitability, and pricing trends for management and the Pricing Committee.

Skills

Bachelor’s degree

Mortgage/finance experience

Excel

Communication

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Mortgage pricing engines

Hedging software

Loan origination systems

Job description

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well‑being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two‑time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full‑time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year
• Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two‑week pay period.

Summary/Objective:

The Lock Desk Analyst serves as the primary pricing and lock desk resource for Mortgage Sales and plays a critical role in maintaining pricing accuracy, lock management, and secondary market operations. This position supports mortgage pricing, pipeline monitoring, investor delivery activities, and process automation initiatives while helping ensure profitability, risk management, and operational efficiency across the mortgage portfolio.

Essential Functions:

• Acts as the primary lock desk contact for mortgage sales, helping resolve lock, pricing, policy, and process‑related questions.
• Assists Mortgage Sales and Operations in evaluating product eligibility, investor requirements, and pricing scenarios.
• Creates, reviews, and distributes daily rate sheets for first mortgage products.
• Monitors the mortgage pipeline for pricing accuracy, lock status, expiration risk, and investor eligibility, coordinating with Mortgage Sales and Operations to resolve discrepancies.
• Review and process lock extensions, relocks, and pricing exceptions in accordance with established policies and investor guidelines.
• Support loan delivery through process improvement and act as a backup for Loan Delivery function as needed.
• Prepare recurring and ad hoc reports related to mortgage production, lock activity, pipeline performance, profitability, and pricing trends for management and the Pricing Committee.

Reports To:

Manager, Secondary Markets

Manages:

This role generally does not have supervisory responsibility. May train or mentor junior staff as needed.

Required Skills, Education and Experience

• Bachelor’s degree or equivalent related work experience.
• 2+ years of mortgage/finance experience.
• Strong excel capabilities including the ability to analyze large sets of data.
• Effective written and verbal communication skills.
• Exceptional attention to detail and accuracy.

Preferred Skills, Education and Experience:

• Experience with mortgage product and pricing engines, third party hedging software, and loan origination systems.
• Knowledge of secondary market pricing concepts, investor delivery requirements, and loan‑level price adjustments (LLPAs).
• Basic SQL query knowledge.

Elevations uses multi‑factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects

Position Type/Expected Hours of Work

• Full time / 40 hours per week
• Required schedule: Monday through Friday 7:00 am to 4:00 pm

Classification:

Non- Exempt

Compensation:

The person hired into this position will likely earn between $22.51 and $30.95 hourly wage, plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Anticipated Application Window:

This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us: Elevations Credit Union is a member‑owned not‑for‑profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product‑centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

Applicants have rights under Federal Employment Laws